E80 Group · 1 month ago
Operational Embedded Engineer - Atlanta
Atlanta, GA
Full-time
Onsite
Mid Level
$35/hr - $42/hr
3+ years expE80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods. The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating daily activities to maintain, operate, and support E80 systems and equipment in customer plants.
Industrial AutomationLogisticsManufacturingWarehousing
Responsibilities
Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Participates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force
Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects
Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary
Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity
Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies
Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations
Escalate to organization any customer important aspects
Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise
Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required
Replace, Program and Configure E80 electromechanical components, if required
Perform engineering and software maintenance tasks periodically, if required (Example: LGV/s calibration and navigation parameters, etc.)
Qualification
Required
A bachelor's degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities. Be a change agent
Passion for customer service and a customer-centric mindset
Preferred
CMRT, Certifications highly preferred
Benefits
Health, Dental, Vision Insurance
Life
STD
LTD
PTO
401K match
Company
E80 Group
Our Group was created with the aim of strengthening its presence on the international market and promoting innovation for an increasingly sustainable growth.
1001-5000 employees
H1B Sponsorship
E80 Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (6)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Andrea DelGrosso
Managing Director E80 Group S.p.A - Market Operations
Vittorio Cavirani
Direttore Generale e Vice Presidente di E80 Group
Company data provided by crunchbase