Naples Beach Club, a Four Seasons Resort · 2 weeks ago
Event Manager, Conference Services
Naples, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFour Seasons is a luxury hotel company dedicated to creating exceptional guest experiences. The Event Manager will coordinate all requirements for various conference/event groups, ensuring successful execution and client satisfaction throughout the planning process.
Hospitality
No H1B
Responsibilities
Responsible for overseeing the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met
Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process
Providing personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits
Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Prepare a monthly booking report
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Supervise the execution of banquet events
Review all function space with the banquet manager and when necessary, head house attendant
Ensure satisfaction of the client at the outset of all events
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments
Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections
Assist Events & Catering Departments as required, particularly during large group movements
Mentor and develop Administrative staff for future career growth
Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc.)
Provide input for the weekly forecast
Qualification
Required
Minimum 2-3 years' experience in a similar role preferably in a luxury resort
Strong experience directly related to event management, preferably in a hotel or resort setting
Strong attention to detail and organizational skills
Ability to stand, walk for long periods of time. Mobility is required for this position
Excellent customer service skills
Strong and effective communication skills
Ability to read, write, and speak English
Flexibility to work weekends and evenings will be required
US work authorization is required
Preferred
Bachelor's degree/CMP Certification preferred but not required, or equivalent experience
Benefits
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
Time off plans starting on the day of hire!
An opportunity to be a part of a cohesive team in an inclusive work environment!
Complimentary and discounted hotel stays around the world!
Wellbeing and mental health initiatives and focused company!
Embracement and promotion of diversity in our workplace!
Complimentary employee meals and beverages!
Tuition reimbursement!
Company
Naples Beach Club, a Four Seasons Resort
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase