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AIT Worldwide Logistics · 2 weeks ago

HUB Operations Coordinator

Coppell, TX

Full-time

Onsite

Mid Level

3+ years exp

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets. The HUB Operations Coordinator is responsible for load planning activities, coordinating load assignments, and ensuring effective communication between freight-forwarding stations and the AIT Middle Mile Network.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Responsible for communicating daily with station managers within the assigned geographic region to encourage and enhance usage of the AIT Middle Mile Network

Identify opportunities that are being routed outside of the AIT Middle Mile Network and communicate with the owning stations to ensure the freight is injected into the AIT Middle Mile Network, if applicable

Providing guidance regarding load quality and expectations of operating within the Middle Mile Network HUB operation through daily interaction with assigned location’s dock personnel including supervisors and management

Responsible for making routing suggestions through understanding the requirements/ expectations of handling shipments of consequence – must understand service level requirements

Process timely and accurate updates to the AS400 with departure times and additional information as needed upon departure and arrival at assigned HUB locations

Coordinate daily taskings according to priorities – adjusting as necessary as more data /information is received and protecting service

Provide loadouts to HUB Operations Supervisor or station personnel (depending on location assigned) for linehauls scheduled. This includes ensuring proper paperwork is attached to include AIT Middle Mile Pre-Trip Inspection Forms, and AIT Middle Mile Activity Cover Sheet. This is the beginning of the AIT Middle Mile loading and unloading activities within the HUB location

Collects information regarding activity prior to shift, during shift and presents this information to the HUB Operations Supervisor or Domestic Transportation Manager (depending on location assigned)

Proactively communicating with customers (internal and external) regarding shipment status to provide best in class customer service

Conduct investigations regarding misrouted freight, OS&D and other discrepancies and necessary

Move materials throughout the warehouse using a forklift. Perform warehouse checks daily

Process inbound and outbound documents, ensuring accuracy and reporting discrepancies as required

Processing data and information to inform KPI status of HUB Operations in a manner acceptable to be presented to customers (internal and external), Regional Director level and below within the AIT Worldwide Logistics organization

Communicate with AIT Middle Mile Network Corporate Operations Team regarding additional adhoc loads and routing requirements as communicated by the HUB Operations Supervisor and/or Domestic Transportation Manager

Under minimal supervision, able to conduct the activities outlined as primary responsibilities with little to no guidance or supervision

Regarded as capable of training, providing guidance and leading others and must be able to explain and articulate processes and procedures with or without documented procedures in hand and able to provide guidance and direction when needed

Occasional communication with station managers outside the assigned geographic region to encourage and enhance usage of the AIT Middle Mile Network

Develop relationships with LTL carrier partners within assigned region that allow for ease of conducting business and problem resolution

Performs other duties as assigned

Complies with all policies and standards

Qualification

Transportation LogisticsHUB OperationsFreight CoordinationCustomer ServiceAnalytical ThinkingForklift CertificationDangerous Goods HandlingProblem SolvingCommunication Skills

Required

High School Diploma

3+ years Transportation or Logistics Background

Forklift Certification - Upon Hire

Perform all aspects of HUB operations including customer service, dispatch and freight routing

Arrives at a conclusion based on previous experiences and good judgment

Company Knowledge - become the subject matter expert on the Middle Mile Network, understanding and explaining the benefits to the company of usage and service capabilities