Amazon · 2 weeks ago
IT Support Engineer I, Ops Tech Solutions (OTS)
Baltimore, MD
Full-time
Onsite
Entry Level
$48K/yr - $103K/yr
2+ years expAmazon is a global leader in operations and is seeking an IT Support Engineer I to provide high-quality technical support for computer hardware and software. The role involves troubleshooting, managing local technical projects, and ensuring the availability of IT infrastructure across various sites.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers
Qualification
Required
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach
Preferred
2+ years of computer networking experience
Experience supporting video conference and teleconference equipment
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
The Motley Fool
2026-01-12
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-12
Company data provided by crunchbase