Adams Group · 6 hours ago
Customer Service Representative
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
2+ years expAdams Group is a fifth-generation family-owned company providing global solutions to the food industry. The Customer Service Representative supports order management and customer service activities across the Retail, Food Service, and E-Commerce business segments, ensuring timely and professional handling of customer orders and inquiries.
Food Production
Hiring Manager
Theresa Anderson
Responsibilities
Process and manage customer orders for retail, food service, and e-commerce accounts with accuracy and efficiency
Serve as the primary contact for customer inquiries, providing timely responses and professional communication
Coordinate with logistics, production, and sales teams to ensure on-time delivery and order fulfillment
Maintain detailed knowledge of product specifications, pricing, and delivery timelines
Monitor and track shipments, proactively addressing delays or discrepancies
Support resolution of customer issues, complaints, and credit/debit adjustments in collaboration with management
Generate and analyze order, shipment, and service level reports to identify trends and recommend improvements
Communicate upcoming promotions, discounts, and seasonal campaigns to customers in a clear and timely manner
Ensure compliance with company policies and applicable regulations (e.g., FSMA, SQF, FSIS)
Update and maintain accurate records in ERP (e.g., Microsoft NAV) and CRM systems
Assist with EDI transactions and order management processes, including invoicing and shipment confirmations
Provide administrative and project support for initiatives such as product launches, packaging updates, and new customer onboarding
Collaborate with finance and sales teams on billing accuracy, account status, and other customer-related matters
Qualification
Required
Associate's or Bachelor's degree in Business Administration, Supply Chain, Agriculture, or a related field preferred
2-4 years of customer service or order management experience, within the food, agriculture, or CPG industries
Experience supporting retail and food service customers (e.g., Costco, Walmart, Sysco) and/or e-commerce platforms (e.g., Amazon)
Familiarity with ERP systems (e.g., Microsoft NAV) and EDI processes for order management
Proficiency in Microsoft Office Suite and CRM tools
Strong customer service and communication skills, both written and verbal
High attention to detail and accuracy in data entry and order management
Ability to multitask and prioritize in a fast-paced, high-volume environment
Collaborative mindset with strong teamwork and problem-solving abilities
Customer-focused attitude with professionalism and accountability
Adaptable and self-motivated in dynamic business conditions
Preferred
Bachelor's degree in Business, Supply Chain, or related field
Experience with international orders and trade documentation
Bilingual in English and Spanish
Company
Adams Group
Adams Group is a fifth-generation, family-owned food company crafting with integrity from seed-to-shelf.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Food Business News
2025-09-16
Company data provided by crunchbase