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Meal Ticket · 2 days ago

Account Manager, Operator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Meal Ticket is a company focused on providing software solutions for the Operator business segment. As an Account Manager, you will manage an existing book of business, ensuring customer success while identifying opportunities for product adoption and growth.

Business IntelligenceFinanceMobileRestaurantsSaaSSoftware

Comp. & Benefits

Responsibilities

Build and maintain strong, long-term relationships with key stakeholders across your book of business

Serve as the trusted advisor on inventory management best practices and platform optimization

In partnership with the Customer Success team: conduct and attend regular business reviews, drive contract negotiations, and identify and close expansion opportunities (add-ons, upgrades, and new locations)

Consistent generation of new upsell/cross-sell opportunities

Upsell/Cross-Sell Bookings

Expansion forecasts within 10% accuracy; high Salesforce hygiene

Meeting volume targets for Business Reviews and proactive touchpoints

Partner with Onboarding and Customer Success teams to ensure smooth handoffs and ongoing adoption

Track account health metrics, usage data, and feedback to spot risk or opportunities early

Collaborate with Product and Engineering to relay customer insights and influence roadmap priorities

Maintain a clean, accurate Salesforce pipeline for expansion opportunities with next steps and close dates updated in real time

Maintain up-to-date 'Account Success Plans' for top 20% of customers by ARR