Naples Beach Club, a Four Seasons Resort · 14 hours ago
Core Agent
Naples, FL
Full-time
Onsite
New Grad, Entry LevelFour Seasons is a luxury hospitality company that focuses on creating exceptional experiences for guests. The Core Agent role involves answering and directing phone calls and assisting guests with inquiries while maintaining a high level of customer satisfaction.
Hospitality
No H1B
Responsibilities
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, and Reservationists
Perform other duties or projects as assigned by hotel management and staff
Qualification
Required
Ability to read, write and speak English
Passion for providing genuine customer service
A successful candidate will have a flexible schedule, ability to work weekends and holidays
Must be fluent in English and possess legal work authorization in the United States
Benefits
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
Time off plans starting on the day of hire!
Complimentary and discounted hotel stays around the world!
Wellbeing and mental health initiatives and focused company!
Complimentary employee meals and beverages!
Tuition reimbursement!
Company
Naples Beach Club, a Four Seasons Resort
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase