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Stewart Title · 2 months ago

End User Support Specialist II

USA CA Glendale - 800 N Brand Blvd

Full-time

Onsite

Entry, Mid Level

$48K/yr - $80K/yr

2+ years exp

Stewart Title is a global real estate services company providing title insurance and settlement services. They are seeking an End User Support Specialist II to deliver high-quality customer service and technical support for end-user computer and networking issues, ensuring productivity and effective problem resolution.

Financial ServicesInsuranceLegalProperty InsuranceReal Estate

Responsibilities

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity

Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software

Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems

Typically resolves issues referred by help desk support

Follows standard procedures and guidelines

Understands how assigned duties relate to others within the team and how the team integrates with related teams

Impacts own team through the quality of the support provided

Recognizes and solves typical problems; selects solutions from established options

Communicates moderately complex information in routine situations, typically within own team

Works under general supervision with limited ability to modify approach

Individual contributor having no supervisory responsibilities; manages own workload

Performs all other duties as assigned by management