Capital One · 1 month ago
Manager, Process Management - Settlements and Disputes
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$115K/yr - $132K/yr
5+ years expCapital One is a financial services company, and they are seeking a Manager of Process Management to lead a team focused on improving business efficiency and driving results. The role involves creating and modifying processes, collaborating with stakeholders, and ensuring data integrity to enhance operational excellence.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Create, validate, and modify business and system processes to improve efficiency and effectiveness
Design and produce metrics to measure process outcomes and drive continuous improvement
Analyze data trends to ensure data integrity and install benchmarks
Educate and gain buy-in from key stakeholders on process utilization and execution
Drive process improvements aligned with customer outcomes and business goals
Provide settlement subject matter expertise in projects and meetings, representing the department
Collaborate across teams and levels to influence and implement change
Maintain formal process documentation, including procedures and flow diagrams
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Providing subject matter expertise on processes when representing the department in projects and other meetings
Managing and leading a team of associates
Qualification
Required
Bachelor's Degree in Business Administration, Accounting, Management, Human Resources or Economics
At least 5 years of experience in Process Management
At least 1 years of experience in People Management
At least 2 years of experience in Relationship Management
Preferred
Master's Degree in Business Management
7+ years of experience in Process Management
3 years of experience in Project Management
3+ years of experience in People Management
5+ years of experience in Relationship management
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-11
2026-01-11
Business Standard India
2026-01-11
Company data provided by crunchbase