Alliant Insurance Services · 2 months ago
Applications Support Technician II
United States
Full-time
Remote
Mid Level
$70K/yr - $80K/yr
3+ years expAlliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. The Applications Support Technician II is responsible for providing high-level customer service and technical support for business applications, troubleshooting issues, and ensuring user access and security within the applications.
ConsultingFinancial ServicesInsurance
Responsibilities
Provides detailed technical customer support company-wide, troubleshooting for the business application systems
Acts as first point of contact for users who are experiencing business application related problems
Serves as an escalation for more complex application issues and resolutions
Logs, tracks, and documents support tickets appropriately providing accurate details
Provides support on multiple business applications within the suite of applications that are managed by the organization
Manages user access, security, and permissions within the business applications
Provides training and support on system functionality to the end users and internal support team as part of releases and issue resolution
Develops and maintains documentation and knowledge base articles to empower users and promote self-service
Builds a relationship with the third-party vendors support teams to resolve complex issues quickly and effectively
Performs system testing following patching and upgrades, including business continuity testing and script changes and addresses escalated issues related to upgrades and patching
Diagnoses and resolves more complex application issues, system errors and data discrepancies to minimize user downtime
Collaborates with IT teams to report issues, deploy and test fixes
Ensures that security and integrity of user onboarding and offboarding meet the appropriate controls and follow the proper procedures to mitigate risks
Understands and assists in data management and accuracy, including data migration and testing
Assists with audit reviews and implementation of recommendations
Participates in developing support policies and procedures for applications that are supported by the team
Participates in testing systems and software after major changes and improvements are made, including script changes
Handles complex technical issue resolution by providing analysis and problem definition for production issues
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
Qualification
Required
Bachelor's Degree in information technology or equivalent combination of education and insurance experience
Three (3) or more years related work experience with a demonstrated understanding of application support for business office applications
Two (2) or more years Insurance industry experience
Strong knowledge and understanding of Commercial and Claims Insurance
Strong understanding of software as a service, user permissions, cloud infrastructure
Excellent verbal and written communication skills
Excellent customer service skills, including telephone and listening skills
Ability to work within a fast paced team and to foster teamwork
Good planning, organizational and prioritization skills
Exceptional analytical and problem-solving skills with the ability to resolve complex and critical issues
Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities
In-depth knowledge of Microsoft Office products, Internet Application/System Architectures and troubleshooting skills
Company
Alliant Insurance Services
Alliant Insurance Services is a distributor of diversified insurance products and services.
10001+ employees
H1B Sponsorship
Alliant Insurance Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$690MKey Investors
PSP Investments
2019-10-17Debt Financing· $690M
2019-01-22Series Unknown
2007-06-03Acquired
Leadership Team
Stephanie Beach
Senior Vice President, Employee Benefits
Todd Schwartz
Senior Vice President
Recent News
Morningstar.com
2025-12-24
2025-12-18
Company data provided by crunchbase