The Wurzak Hotel Group · 1 month ago
Front Desk Agent / Guest Service Representative ($15 per hour)
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrThe Wurzak Hotel Group is looking to add an upbeat Front Desk Agent / Guest Service Representative to their team to manage all aspects of hotel guest’s accommodation within the Dalmar & Element hotel in downtown Fort Lauderdale, FL. You will welcome new guests, manage reservations, and provide information about rooms, rates, and amenities.
HospitalityHotelLeisure
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Operates telephone equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations
Promptly responds to guest requests and escalates guest concerns or inquiries to the appropriate leader or department for quick resolutions
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel
May control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
Maintains a friendly, cheerful and courteous demeanor at all times
Performs other duties as assigned, requested or deemed necessary by management
Qualification
Required
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Operates telephone equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations
Promptly responds to guest requests and escalates guest concerns or inquiries to the appropriate leader or department for quick resolutions
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel
May control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
Maintains a friendly, cheerful and courteous demeanor at all times
Performs other duties as assigned, requested or deemed necessary by management
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, Lightspeed & EMPOWER GXP
Customer service experience
Excellent communication and organizational skills
Benefits
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Complimentary employee meals
Company
The Wurzak Hotel Group
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay, and lifestyle hotels.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase