DXC Technology · 1 month ago
Heavy Duty Truck Mechanical/Electrical Service Consultant - Troy, MI
USA - MI - TROY
Full-time
Hybrid
Entry, Mid LevelDXC Technology is a leading provider of technology services, and they are seeking a Heavy Duty Truck Mechanical/Electrical Service Consultant. The role involves providing technical product support for heavy duty truck components, troubleshooting, and warranty adjudication while interacting with clients and ensuring customer satisfaction.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
Responsibilities
Provide technical product support for Meritor heavy duty truck components
Technical troubleshooting
Warranty adjudication
Product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products
Processing product warranty claims
Provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center
Interacting with the client's North American Field Operations
Providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America
Processing and verification of warranty claims
Qualification
Required
Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
Candidate must have strong spatial relationship skills
Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience
Must be able to communicate diagnostic information over the phone in a clear and concise manner
Exceptional attention to detail and documentation skills
Time management and multitasking ability
Strong problem-solving skills
Ability to work well within a team
Exceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client's customers on a daily basis
Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
Candidates should possess a working mechanical knowledge of Class 7 and 8 'Over the Road Trucks.'
Preferred
Strong computer and typing skills preferred
Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications
Benefits
Employees are provided a 6-8 week training on mechanical and electrical automotive troubleshooting, support, and maintenance that serves not only as the foundations of the role, but a continued education for your career.
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
Founded in 2017
10001+ employees
H1B Sponsorship
DXC Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-15
Best ERP Software, Vendors, News and Reviews
2026-01-11
Company data provided by crunchbase