Apex Group Ltd · 3 months ago
CRM Technology Manager
Bellville
Full-time
Onsite
Senior LevelApex Group Ltd is one of the world’s largest fund administration and middle office solutions providers. The CRM Technology Manager will oversee the implementation and optimization of Salesforce solutions, leading a team of specialists and driving process improvements across the organization.
Financial Services
Responsibilities
Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce EcoSystem (Including Xactly/Pardot) ensuring they meet the organisation's needs
Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities
Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities
Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems
Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives
Compliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy
Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce
Qualification
Required
Proven experience in managing Salesforce systems and associated platforms including implementation and optimisation
Strong leadership skills with experience in managing and developing a team
Proficiency in Salesforce and related technologies
Demonstrated ability to manage complex projects and deliver results on time and within budget
Excellent communication skills, with the ability to engage and influence stakeholders at all levels
Strong analytical and problem-solving skills, with a focus on continuous improvement
Bachelor's degree in Human Resources, Information Technology, or a related field
Strong knowledge of Salesforce. Having led or been part of an implementation of Salesforce and managed the system once live is a must
Experience with Integrations, Reporting, Projects and Security is a must
Experience with reviewing system configuration before moving changes to production
Able to manage and prioritise the work of a team across multiple systems
Experienced in Salesforce transformation projects/programmes where you're implementing systems and improving processes through process re-engineering
Good experience in educating stakeholders regarding Salesforce related processes and how they translate to wider business impacts
Able to identify problems, define the root cause, determine the solution and propose the solution
Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues
Able to map processes, outlining risks and controls
Experienced in data analysis, data manipulation and reporting
Experience in managing system budgets and exercising cost containment/cost reduction
Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail
Preferred
Salesforce certification is a plus
Company
Apex Group Ltd
We are a single-source financial solutions provider dedicated to driving positive change while supporting the growth and ambitions of asset managers, allocators, financial institutions, and family offices around the world.
Founded in 2003
10001+ employees
H1B Sponsorship
Apex Group Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (16)
2023 (15)
2022 (21)
2021 (26)
2020 (36)
Funding
Current Stage
Late StageLeadership Team
Alexandra Pivovarova
SVP, Director of Business Development - Partners & Alliances
Georges Archibald
Chief Innovation Officer & Regional Head of North America
Recent News
2024-04-10
globallegalchronicle.com
2024-02-06
Company data provided by crunchbase