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Walmart Canada · 1 month ago

Manager, Learning And Development - Product Training & Certification

San Bruno, CA

Full-time

Onsite

Mid, Senior Level

$104K/yr - $202K/yr

5+ years exp

Walmart Canada is seeking a Manager for Learning and Development focused on Product Training & Certification. This role is responsible for designing, developing, and delivering product education and certification programs for both internal associates and external partners, ensuring engaging learning experiences that drive adoption and measurable business outcomes.

DeliveryRetailShopping

Responsibilities

Support the execution of go-to-market (GTM) training strategies for new product launches

Create a tiered, role-based learning framework to ensure foundational product competencies are addressed

Coordinate ongoing training sessions to build product fluency and solution confidence

Collaborate with Product, Marketing, and Sales Enablement teams to align training with product updates and priorities

Develop and deliver training refreshers, knowledge checks, and continuous education touchpoints

Design and develop certification programs for external audiences (advertisers, agencies, and emerging partners) through Walmart Connect Academy

Build learning experiences that help advertisers and partners understand Walmart Connect’s value proposition, campaign creation workflows, and optimization best practices

Develop tiered certification pathways (101/201/301) to scale learner progression from platform fundamentals to advanced campaign execution

Collaborate with cross-functional teams (Product, Partner Management, Marketing, Sales) to ensure external learning content is current, relevant, and tied to measurable business outcomes

Deliver live and virtual sessions, webinars, and interactive training to reinforce learning and drive partner confidence and satisfaction

Design and develop engaging, multi-modal learning experiences across modalities, including Instructor-Led Training (ILT), Virtual ILT (vILT), eLearning, video, simulations, and microlearning

Use interactive facilitation techniques (role plays, case studies, simulations, group discussions) to maximize learner engagement and retention

Apply instructional design, adult learning theory, and UX principles to create intuitive, visually engaging content that promotes application and retention

Develop performance support tools (e.g., assessments, videos, infographics, guides, and job aids) that reinforce knowledge retention and skill application

Partner with cross-functional teams to align training content with business priorities

Conduct needs analyses with stakeholders to identify learning gaps

Collaborate with subject matter experts to ensure certification content is accurate and relevant

Represent Walmart Connect Academy in internal and external forums as an education ambassador

Qualification

Learning Experience DesignInstructional DesignContent DevelopmentTraining FacilitationAdobe Creative SuiteE-learning ToolsProject ManagementCommunicationCollaboration SkillsStorytelling Skills

Required

Bachelor's degree in Business, Marketing, Communications, Instructional Design, or a related field, or equivalent experience

5+ years in Learning Experience Design, Customer/Partner Education, or Instructional Design with proven success supporting B2B or enterprise organizations

Expertise in developing learning content across multiple modalities (ILT, vILT, eLearning, video, microlearning, and blended programs)

Proficiency with learning tools: Evolve, Articulate Rise, Vyond, Canva, Camtasia, Adobe Creative Suite, PowerPoint

Excellent communication, storytelling, and facilitation skills

Must include a portfolio

Preferred

Master's degree in Instructional Design, Marketing, or Organizational Development

Certifications in L&D, Instructional Design, or Project Management (CPTD, Kirkpatrick, PMP, Agile) are a plus

Proven track record in developing tiered certification pathways and assessments (e.g., foundational to advanced levels)

Experience working in ad tech, media, or SaaS environments

Experience with AI-driven learning systems, adaptive learning, and analytics platforms (Power BI, Tableau, LMS dashboards)

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.