Zendesk · 7 hours ago
Senior Finance Manager - Product Pricing
Wisconsin, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$138K/yr - $206K/yr
8+ years expZendesk is a customer service and engagement platform designed to bring organizations and their customers closer together. They are seeking a highly experienced Senior Finance Manager - Product Pricing to lead financial analysis on cost structures and pricing strategies, partnering closely with various teams to drive strong gross margins and support top-line growth.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Lead financial analysis to evaluate and pricing packaging strategies ensuring alignment with Zendesk’s revenue and profitability goals
Partner closely with the Pricing/Packaging, Product Management, and R&D Finance teams to provide financial insights that influence strategic decisions
Develop, maintain, and enhance cost models, including those specific to SaaS, Large Language Models (LLMs) and other AI-related technologies, to accurately reflect usage/consumption and assess costs
Develop business cases to evaluate the impact of a pricing proposal on the business
Develop and maintain models and dashboards to streamline faster insights and scenario planning
Drive cross-functional collaboration to enhance pricing processes and governance models in line with evolving business needs and market dynamics
Mentor and develop junior finance team members, amplifying team productivity and elevating analytical rigor
Present analysis and recommendations to senior leadership supporting tactical and strategic decision making in the context of the market environment and Zendesk’s leadership goals
Develop and track key pricing trends such as point-of-sale, average revenue per seat, and and deal size
Qualification
Required
Bachelor's degree in Finance, Accounting, Economics, Business, or related field
8+ years of relevant financial analysis experience, with significant exposure to pricing strategy, cost analysis, cost modeling, and pricing governance
Demonstrated experience building and managing complex cost models, preferably including Large Language Model (LLM) or AI-related cost structures
Proven track record in a fast-moving, technology-oriented environment, ideally within SaaS or subscription-based businesses
Strong leadership and team development experience, with the ability to influence cross-functionally and operate as a trusted business partner
Advanced financial modeling skills and proficiency with data analytics tools and business intelligence platforms (e.g., GSheets, Excel, SQL, Tableau, Looker)
Highly analytical mindset with the ability to synthesize complex information and deliver clear, actionable recommendations
Excellent communication and presentation skills capable of clearly conveying financial insight to non-finance stakeholders and senior executives
Experience integrating financial considerations into pricing changes associated with M&A, new product launches, or market-driven packaging adjustments
Preferred
Experience working within or alongside teams in high-growth tech companies
Comfortable in ambiguous, rapidly evolving environments requiring agility and continuous improvement
Benefits
Competitive salary, equity package, and comprehensive benefits.
Flexible work arrangements including remote options.
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
CTO
Recent News
Small Business Trends
2025-12-25
2025-12-20
2025-12-18
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