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LiveOnNY · 1 day ago

Donation Operations and Training Manager

New York, NY

Full-time

Onsite

Senior Level

$93K/yr - $116K/yr

7+ years exp

LiveOnNY is a federally designated organ procurement organization dedicated to honoring, saving, and transforming lives through organ and tissue donation. The Donation Operations Education and Training Manager is responsible for managing the design, delivery, and continuous improvement of education programs, ensuring alignment with regulatory requirements and organizational strategy.

Health CareReal Estate

Responsibilities

Apply adult-learning theory and evidence-based instructional design models (ADDIE, SAM, agile) to create engaging training across multiple delivery formats (in-person classes, simulation, e-learning, micro-learning and blended learning). The Donation Operations Education and Training Manager shall design and oversee comprehensive education that aligns with organizational goals and regulatory requirements in partnership with departmental subject-matter experts (SMEs)

Collaborate with subject-matter experts (SMEs) to translate technical processes (e.g. potential donor referral, potential donor suitability, family engagement and authorization conversations, organ recovery logistics, quality assurance) into accessible training materials. Provide guidance on learning objectives, sequence, and assessment techniques

Collaborate, establish and manage instructional standards (templates, branding, evaluation rubrics) to ensure consistency and quality across all learning platforms. The Donation Operations Education and Training Manager serves as one of the organization’s subject-matter experts for education

Conduct comprehensive needs assessments by analyzing performance data, regulatory requirements, survey results and interview insights. Identify skill and knowledge gaps at organizational, departmental and individual levels to ensure training addresses employee performance needs

Develop gap-analysis reports with actionable recommendations. Recommend training interventions or job-aids aligned with strategic objectives and regulatory mandates

Collaborate in the design of progressive learning pathways and competency frameworks for each role. Create roadmaps that outline onboarding, competency milestones, continuing education, and leadership development

Collaborate in the development and management of certification-preparation programs and credentialing processes, including demonstration-based competency evaluations. This role collaborates with the SMEs in the development of simulation-based learning and training

Define success metrics and evaluation methodologies (for example, Kirkpatrick’s levels of evaluation, return-on-expectation/ROI). At the direction of the SME leadership only, collect quantitative and qualitative feedback to evaluate training effectiveness. The Donation Operations Education and Training Manager role emphasizes reviewing feedback and quality metrics to adjust programs accordingly

Produce quarterly and annual reports for senior leadership and SMEs, summarizing program impact, compliance status and recommendations for continuous improvement. Revise curricula based on findings and emerging industry best practices

Maintain detailed documentation for all training programs: curricula, lesson plans, assessments, attendance records, and learner evaluations. Manage and enforce record-keeping standards to ensure accuracy and traceability

Monitor training-related corrective actions and document completion

Administer and optimize the learning management system (LMS), ensuring course libraries, learner profiles, training assignments and reports are accurate. The Donation Operations Education and Training Manager helps oversee the LMS, curricula design, competency evaluations, and issuance of any certificates related to training completion

Contribute to the selection, licensing and utilization of instructional design tools (e.g., Articulate Storyline/Rise, SABA, Captivate) and collaboration platforms (e.g., Teams, SharePoint). Manage the departmental calendar to ensure timely delivery of instructor-led classes, webinars and simulations

Qualification

Adult learning expertiseInstructional design modelsLearning Management SystemsRegulatory compliance knowledgeCourse-authoring softwareHealthcare experienceTechnical proficiencyAnalytical skillsCommunication skillsCollaboration skills

Required

At least seven years of experience designing and delivering learning programs in a healthcare or regulated environment, with four or more years in a content and context management role

Experience must include extensive expertise in developing regulatory-based curricula, conducting comprehensive needs assessments, and managing Learning Management Systems (LMS) to support organization-wide training and compliance initiatives

Demonstrated knowledge of adult-learning theory (andragogy), instructional design models (ADDIE, SAM, Agile) and performance improvement methodologies

Must be able to translate complex clinical processes into effective training

Proficiency with LMS administration, course-authoring software (Articulate Storyline/Rise, SABA or similar), collaboration tools and Microsoft Office suite

Familiarity with simulation and e-learning technologies

Understanding of regulatory requirements affecting clinical operations (CMS, OPTN/UNOS, OSHA, HIPAA, HRSA, NYS) and the ability to ensure training programs meet these standards

Preferred

Bachelor's or Master's degree in instructional design, adult education, human resources, health sciences or a related field is preferred, however, relative experience will be considered

Certified Professional in Learning and Performance (CPLP/CPTD), Certified Training Professional (CTP), American Board for Transplant Certification (ABTC) or similar credential

Experience working within a hospital, transplant center, an OPO, or other regulated healthcare organization, with knowledge of organ donation and transplantation processes

Familiarity with AI-driven learning solutions, adaptive learning technology and data analytics to personalize learning and predict performance improvements