Camunda · 1 month ago
Senior Customer Success Manager - DACH
United States
Full-time
Remote
Senior Level
$93K/yr - $153K/yrCamunda is the leader in enterprise agentic automation, orchestrating complex business processes. They are seeking a Senior Customer Success Manager to act as a trusted advisor to enterprise customers in the DACH region, ensuring customer satisfaction and retention while contributing to company growth through renewals and expansion opportunities.
Enterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the DACH region by aligning Camunda technology to their business strategy and goals
Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment
Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor
Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues
Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references
Qualification
Required
Ability and/or willingness to use our product
Customer-centric mindset (external and internal) and an ability to hold value-based conversations with customers on how technology helps them succeed
Comfortable holding conversations with IT colleagues/customers (understand technical jargon)
Ability to be self-sufficient and adaptable to change while working on some of our largest customers
Ability to lead external and internal meetings; know how to handle off-script topics brought up by customers
Fluency in English and German
Preferred
Domain expertise in automation, orchestration, digital transformation, or adjacent fields
Benefits
Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.
Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
Company
Camunda
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes.
Founded in 2008
501-1000 employees
H1B Sponsorship
Camunda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$126.22MKey Investors
Insight PartnersHighland Europe
2021-03-22Series B· $97.84M
2018-12-05Series A· $28.37M
Leadership Team
Jakob Freund
CEO
Bernd Ruecker
Co-Founder and Chief Technologist
Recent News
2026-01-16
SalesTech Star
2025-12-02
Company data provided by crunchbase