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Astreya · 4 months ago

Network Operations Engineer II

Denver, CO

Full-time

Onsite

Mid Level

$73K/yr - $115K/yr

3+ years exp

Astreya is a company that partners with major firms globally and is seeking a Network Operations Engineer II to join their team. This role involves advanced troubleshooting, incident escalation, and network optimization within a large-scale IP and Optical network, requiring expertise in network infrastructure and operational support.

ConsultingInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Operate and troubleshoot a globally based Optical network

Perform fault isolation and resolution on Layer 0 and 1 network issues

Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared

Manage and escalate critical events, communicating clearly and concisely with stakeholders

Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling

Detect and diagnose various error/failure conditions across an array of network device types

Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams

Serve as the escalation point-of-contact during business hours, handling troubleshooting and process issues

Coordinate with Field Resources to resolve issues that impact network infrastructure

Own incident response processes, including escalations to higher-level support teams when necessary

Rapidly respond to major network incidents, supporting SEV initiation and resolution processes

Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling

Track and document incident resolution steps, maintaining accurate logs in ticketing systems

Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements

Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs

Support network optimization efforts, participating in scaling initiatives

Document and optimize operational processes and procedures, ensuring alignment with best practices

Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements

Ensure accurate inventory and documentation in collaboration with audit and asset management teams

Monitor tickets for adherence to SLAs, ensuring prompt issue resolution

Qualification

Optical networkingTroubleshooting Layer 0Network monitoring toolsTransport/transmission networksNetwork traffic analysisTicketing systemsAnalytical skillsUrgencyBachelor’s degreeOC-AOC-P certificationCCNP certificationJNCIP certificationProblem-solving mindsetCommunication skillsDocumentation skillsOwnership

Required

Expertise in Optical networking

Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment

Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar)

Advanced knowledge of troubleshooting transport/transmission networks and transceivers

Experience capturing and analyzing network traffic for troubleshooting

Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent)

Strong analytical skills, problem-solving mindset, and ability to work autonomously

Excellent communication and documentation skills for incident tracking and resolution

Proven ability to work in a fast-paced, mission-critical environment

Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues

Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience)

3+ years of network operations experience, with a focus on IP and Optical networks

Preferred

OC-A or OC-P (Infinera Optical Communications Associate/Professional)

CCNP (Cisco Certified Network Professional)

JNCIP (Juniper Networks Certified Internet Professional)

Benefits

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Company

Astreya

Glassdoor3.4

Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.

Founded in 2001

Santa Clara, California, USA

1001-5000 employees

http://astreya.com

H1B Sponsorship

Astreya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (7)

2022 (8)

2020 (3)