Customer Service Operations, Associate jobs in United States
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Agilent Technologies · 6 months ago

Customer Service Operations, Associate

positionUS-DE-Wilmington
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22.89/hr - $35.76/hr
date0+ years exp

Agilent Technologies is seeking a dynamic and detail-oriented Customer Service Associate to join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey, serving as a key liaison between customers and internal stakeholders to ensure seamless service delivery and resolve complex issues.

BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment
Resolves customer service issues for complex, multi-country, or multi-regional accounts
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries
Influence production schedules, shipping logistics, and pricing adjustments when necessary to meet customer needs
May identify and follow up on business opportunities
May be responsible for project management of country, regional or multi-country projects
Works on customer service assignments with broadly defined objectives
Solves straight-forward issues, challenges, and problems within the field of specialization

Qualification

Customer service experienceMicrosoft Office SuiteProject managementDetail-orientedCommunication skills

Required

Bachelor's or Master's Degree or University Degree or equivalent
Requires general proficiency with tools, systems, and procedures to accomplish the job

Preferred

Prior Customer service experience is preferred
Preferred Experience with Microsoft Office Suite (Excel, PowerPoint, and Word)

Benefits

Eligibility for bonus
Stock
Benefits

Company

Agilent Technologies

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Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
dateFounded in 1999
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.agilent.com

H1B Sponsorship

Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)

Funding

Current Stage
Public Company
Total Funding
$500M
2019-09-05Post Ipo Debt· $500M
1999-11-26IPO

Leadership Team

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Mike McMullen
CEO and President
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Padraig McDonnell
President and CEO
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Recent News

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Company data provided by crunchbase