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Datasite · 1 month ago

Director, Relationship Management- Grata

USA - NY - New York City

Full-time

Onsite

Director/Executive

$170K/yr - $297K/yr

7+ years exp

Datasite is a global leader in facilitating economic value creation through innovative technology solutions. The Director of Relationship Management at Grata will lead a team of relationship managers to ensure client retention and satisfaction while driving strategic growth initiatives.

FinTechSoftware

Work & Life Balance

Responsibilities

Manage a team of 5-8 relationship managers as direct reports, each with their own book of business, to commercial success of >100% retention

Meet segment retention goals (accounts, GRR and NRR) as well as NPS KPIs, leveraging your analytical skill, leadership and creativity to guide your team to consistent execution of best practices

You will be leading up to two client market segments and have responsibility for strategy development by segment, forecasting and future growth planning

Actively participate in assessing client health, working with your team to communicate value in client meetings resulting in early recognition of risk and reduced churn in each segment

Lead, coach, motivate and support team members to achieve success and pursue their personal and career development

Drive exceptional teamwork and collaboration while leveraging individual strengths to our mission

Place our customers at the center of your efforts, aligning your team to advocate for their customers while keeping our company’s broader interests in mind

Communicate clearly and effectively across all stakeholders; your team, peers, customers and senior leadership

Measure your performance, make data driven decisions, and track progress continuously

Build a world class team, hiring, onboarding, and training all new employees

Qualification

Relationship managementCustomer successTeam leadershipSaaS experienceAnalytical skillsProblem-solvingCommunication skillsOrganizational skillsCustomer-focused mindsetCritical thinking

Required

7+ years of work experience, with 4+ in customer success, account management, or relationship management

2+ years of experience managing a relationship management team and/or as a team lead in sales, account management, or executing upsells within an RM function

Exceptional organizational skills, including familiarity with technology-based solutions

Strong problem-solving abilities and a customer-focused mindset

Ability to work independently and lead initiatives in a fast-paced environment

Passion for customer experience, empowering others, and delivering value to customers

Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals

Exceptional communication skills, both verbal and written, and ability to work across groups

Excellent team player with strong leadership skills