Brandeis University · 1 month ago
Salesforce Analyst
Brandeis - Waltham Campus
Full-time
Hybrid
Mid Level
$83K/yr - $95K/yr
3+ years expBrandeis University is delighted to announce a career opportunity as a Salesforce Analyst in the IT Department. The role involves supporting user adoption and optimization of Salesforce applications, collaborating with end users to gather requirements, and developing strategies for Salesforce rollouts across various departments.
EducationHigher EducationUniversities
Responsibilities
Collaborate extensively and meet one-on-one with departmental end-users and subject matter experts to gather, analyze, and define functional and non-functional requirements for enhancements, data reconciliation, and system integration needs. Determine technical feasibility and create roadmaps for CRM-related system enhancements
Participate in data conversion and mapping to transfer data from non-Salesforce applications to Salesforce. Perform data validation on existing and incoming data to Salesforce
Participate in enhancement projects and product upgrade processes (requirements, roadmaps, documentation, systems configuration, testing strategy, and rollout)
Deliver day-to-day functional support for our suite of Salesforce applications, providing scalable and reusable solutions where possible
Review, respond to, and resolve user-generated help tickets in the TeamDyanmix service management system, following established SLA parameters
Engage in knowledge transfer to expand user knowledge of Salesforce, Kindsight ascend Fundraising Platform, ascend Portal, Linvio Events, Salesforce Marketing Cloud Account Engagement, and GiveCampus Online Giving
Partner with the ITS Change Management Office to develop training materials for the user community on system functionality, modifications, and enhancements. Create, enhance, and expand our library of system documentation and training materials
Participate in ITS-related activities as needed
Qualification
Required
BA/BS required
A minimum of 3 years of Salesforce experience and Salesforce Certified Administrator certification is required; higher education experience is preferred
Experience with Salesforce configuration and management of Salesforce Contacts/Constituents, Accounts, Leads, and Opportunities is required
Experience with data conversion, mapping, and validation from various applications to Salesforce is required
Excellent analytical and problem-solving skills and demonstrated ability to set priorities and meet deadlines
Ability to work well under pressure and understand the urgency of University deadlines
Experience in maintaining a high degree of discretion with data
The ability to learn and apply new technologies to solve business challenges is required
Preferred
Higher education experience is preferred
Familiarity with Salesforce declarative solutions and point-and-click tools is a plus
Familiarity with event management and email marketing tools is a plus
Benefits
Medical, dental and life insurances
Tuition assistance for employees, dependents and spouses
403b retirement savings plan includes a generous match
Company
Brandeis University
Brandeis University is a private research university in Waltham, Massachusetts
1001-5000 employees
H1B Sponsorship
Brandeis University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (29)
2023 (36)
2022 (42)
2021 (24)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$3.71MKey Investors
Jim Joseph Foundation
2015-02-02Grant· $0.6M
2013-12-13Grant· $0.15M
2012-02-05Grant· $1.61M
Leadership Team
Arthur Levine
President
Recent News
PhysOrg.com
2025-10-01
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