Henry Schein · 1 month ago
Operations Manager - Raleigh, NC
United States
Full-time
Remote
Senior Level
7+ years expHenry Schein is a leading provider of healthcare products and services, and they are seeking an Operations Manager to lead Equipment Technicians and manage the installation process of capital equipment. The role involves ensuring timely delivery and installation, collaborating with sales leadership, and maintaining high customer experience standards.
DentalHealth CareMedical Device
Responsibilities
Manges the entire district installation process by working with the assigned Equipment Specialist(s) to determine the appropriate installation dates and ensure all projects are current and on track with quarterly / annual RO. Leads the coordination of all installation date changes that may occur during the planning process
Responsible for Equipment Planning Meetings (EPM) for assigned market to provide updates to the team and ensure customers are notified for all scheduling
Ensures that all preparation prior to start of weekly EPMs is complete, which includes scheduling customers; inputting current estimated shipping details and notes into internal software systems; daily/weekly adjustment of projected installation dates; manages the solutioning of credit issues; validates ‘Order Terms’ compliance prior to installation; and works directly with 3PL (or respective Henry Schein facilities) to ensure equipment is staged for delivery
Handles daily invoicing per the order terms upon delivery / installation of equipment, including ensuring all credit and financial approvals are in place and handles escalations as required
Communicates directly with Equipment Specialists to ensure alignment with order status and forecasted projections/commitments as needed
Provides financial accounting with proper proof of delivery documents for entered equipment orders based on audit sent by the Financial Inventory Team. Verifies with Equipment Service Technician(s) and local management for revenue recognition
Holds all TSMs in assigned geography accountable for effectively utilizing project management tools as required
Ensures a high level of customer experience and overall KPI results in the assigned geography
Work closely with the Strategic Accounts team to manage assigned accounts
Ensure technicians are held accountable for accurate and timely completion and close out of work orders and RMAs. Partner with the Area Technical Trainers for all technical training requirements, and additional KPI metrics as required
Manage and resolve TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary. Recognize team members, hold technicians accountable, regularly coach and counsel technicians towards attaining performance and career goals and ensuring there is appropriate focus on high potential talent
Responsible for Equipment Technician hiring, onboarding, professional development planning, certification completion and continued training
Attend all necessary industry meetings, customer meetings and corporate meetings as required by the business
Participates in special projects and performs other duties as required
Acts as back up for colleagues in other markets
Qualification
Required
Ability to manage installations and post-procurement processes
Intermediate troubleshooting skills
Proven ability to work with confidential information
Independent self-starter
Intermediate computer skills
Understanding and ability to explain HSD specific dental plans
General understanding of the trades (plumbing, electrical, construction, etc.)
Firm understanding of all company policies and local government regulations
Strong management skills and ability to attract, retain, motivate and develop team members for high performance
Excellent verbal and written communication skills and ability to resolve disputes effectively
Strong presentation and public speaking skills
Strong decision making, analysis and problem solving skills with ability to multi-task
Understand and act on financial information that may contribute to business profitability
Ability to manage successful projects, manage risks, costs, time and project teams
Lead team to achieve company goals in effective ways
Strong planning and organizational skills and techniques
Communicate effectively with management
Good negotiating skills
Build relationships, understand organizational complexities and manage conflict
Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager
Preferred
Typically a Bachelor's Degree or global equivalent in related discipline
Master's degree or global equivalent a plus
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
Medical Product Outsourcing
2026-01-16
2026-01-16
Digital Commerce 360
2026-01-16
Company data provided by crunchbase