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LifeMoves · 2 weeks ago

Program Aide

Santa Clara, CA

Full-time

Onsite

Entry Level

2+ years exp

LifeMoves is the largest provider of housing and services for neighbors experiencing homelessness in Silicon Valley. The Palo Alto Program Aide plays a crucial role in ensuring the program site is safe and welcoming, responding to client needs, supporting volunteers, and maintaining daily operations.

FamilyNon ProfitResidential

Responsibilities

Provide calm and supportive crisis response, connecting clients to appropriate resources as needed

Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality

Monitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment

Report maintenance or pest issues promptly and assist with pest control by preparing spaces and maintaining cleanliness

Manage facility meals, supplies, and donations, ensuring proper inventory and organized storage

Support team collaboration by creating reports, updating shift logs, and participating in meetings

Maintain high ethical standards, including confidentiality, professional boundaries, and fostering a supportive environment

Fully participate in all required trainings, completing them by deadlines, engaging actively, and applying learning to daily work

Complete first 90-day trainings including CPR, Mental Health First Aid (MHFA), Nonviolent Crisis Intervention, HMIS, and internal database systems

Complete additional required online trainings through Relias on trauma-informed care, homelessness, mental health, substance use, crisis intervention, professional boundaries, LGBTQ+ affirming services, privacy/confidentiality, and abuse prevention/reporting

Attend continuing education opportunities to grow expertise and uphold agency standards

Perform other duties as assigned to support program, department, and organizational needs

Coordinate, conduct, and train staff on client referrals, welcomes, move-ins, transitions, and move-outs, ensuring positive client experiences and accurate documentation

Take initiative to observe site operations, provide timely updates, and communicate effectively with the team, especially when supervisors are off-site

Qualification

Crisis ResponseClient AdvocacyResource IdentificationEmotional RegulationTechnology ProficiencyDocumentationGroup FacilitationEmpathyOrganizationCollaboration

Required

Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field

Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes

Demonstrates empathy, professionalism, and respect for all individuals

Stays calm and supportive in stressful situations and uses de-escalation skills

Maintains clear documentation and organization

Organized, detail-oriented, and proactive

Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies

Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively

Uses strong analytical skills to research, track, and resolve client needs

Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks

Confident leading group discussions or workshops that promote learning, collaboration, and empowerment

Specialized demonstrated knowledge in Employment Resources

Understands job duties and performs tasks with accuracy

Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities

Sets performance goals, establishes the approach, creates a learning environment

Manages workload effectively and meets deadlines

Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals