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WVU Medicine · 1 month ago

Assoc Tech Support Analyst "Inventory Control"

Pierpont Warehouse

Full-time

Onsite

Entry Level

2+ years exp

WVU Medicine is a healthcare organization seeking an Associate Tech Support Analyst for their IT team. The role involves providing first-level support for network services and infrastructure, as well as managing inventory control systems to ensure efficient operations.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Under guidance from Senior Network Engineer, Analyst should be able to support data networking equipment

Analyst will be responsible to Install and rack basic network and security appliances

Analyst will run data cabling and terminate cable ends

Monitors all UPS and backup power

Analyst must be able to assist Senior Network Analysts and Network Analysts in troubleshooting of basic servers and Windows Operating systems

Provides legacy server support

Helps technical services top tier members with system consolidation projects (user files, internet, and of support and unmanaged devices)

Analyst must be able to work with our customers to identify and report issues with applications

Work under Senior Network Analyst to resolve the issues with application and user access to specific applications

Follows all data cabling and labeling procedures within the health system

Updates all rack layout and rack elevation documents as changes occur

Installs, manages, and/or updates any network services infrastructure devices as needed including but not limited to power PDUs, KVMs, security door locks, security Cameras, servers and databases

Performs the following core duties participate in mentoring, training, and development of other employees

Participates in training and professional development sessions

Participate in departmental teams

Travels independently to remote sites and communicates back to the team while working offsite (if assigned)

Exhibits objectivity and openness to the view of others, including patients/families and customers Offers assistance and support to co-workers

Contributes to building positive team spirit and cohesiveness

Balances team and individual responsibilities

Works proactively and cooperatively in group problem-solving situations

Proactively works to resolve conflicts

Encourages peers to seek innovative approaches to solve problems

Engages peers/ employees in improving the quality of the work

Use office productivity software to create and update team documents and to document network/security issues for management

Populates and maintains network information databases

Routinely performs the following duties, works with the problem tracking system to monitor network problems

Stay aware and current with recent developments in network technology

Educates customers on security issues and protection of data on the network

Works with Senior IRT Team to mitigate any threats as needed onsite

Assists with mobile device setup under leadership from Senior IRT Team member

Learn procedures and assists Senior Telecommunications analyst with maintenance and troubleshooting

Under guidance from Senior Analyst, maintains telecom backups and UPS power supplies

Reviews, identifies and documents any issues, barriers, or risks and brings them to management’s attention

Provides Project/Task Coordination Services to customers as assigned

Participate in joint application and/or technical development sessions

Apprises status, schedule variances, and outstanding issues with team members and project managers manages workload and balances quality of work with deadlines

Completes proper documentation of work tasks per policy

Assists in controlling project costs and communicates any project-related expenses (as assigned)

Suggests ways to better accomplish assigned tasks

Successfully meets deadlines, user’s expectations and project goals

Participate in departmental and project teams as requested in a support role and report all relevant information and/or notes back to the rest of the team

Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc

Participates in post implementation review of projects

Implement changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer

Communicates to all parties the nature, significance and risk factors of corresponding projects

Ability to test, troubleshoot and work independently to resolve both customer and executive issues or problems

Develops and utilizes tools to monitor audio and video quality across the network in real-time

Provides training to the Service Desk and other IT administrators on the administration and support of video conferencing equipment

Accepts on-call duties and responds with action, either by phone or on-site, as defined by department policy

Follows established policies of the WVUHS and the entity where the IT team member is assigned to work and/or employed

Participates in periodic testing of networks to identify vulnerabilities

Identifies and confirms vulnerabilities and reports findings to Analyst and Engineers

Can identify the risk, threat level, and business impact of an event

Works with customers to identify, and reports issues with application delivery

Works with our customers to resolve issues with user access to delivered applications

Assists with managing user access to delivered applications

Manages efficient acquisition systems for items managed by Information Technology

Maintains systems which assure the accuracy of perpetual inventory counts and inventory locator systems to facilitate easy retrieval for all items

Develop and maintains reorder management systems (to include the application of par levels and min/max parameters) to assure a high level of customer service while minimizing inventory levels

Provides data to measure progress towards cost reduction targets and inventory goals

Develops and analyzes reports (i.e., ABC analysis, usage history, etc.) to target efforts to maximize inventory efficiency

Conducts the year-end physical inventory and other periodic inventory counts as necessary

Provides inventory management expertise across Information Technology

Assures that the daily operational needs for supplies and equipment are met

Ascertains daily order requirements through Workday recommendations, physical counts, receiving inventory and personal observation

Has signature authority for shipping and receiving orders on a daily basis

Maintains proficiency in the use of Enterprise applications, including but not limited to Workday and ServiceNow

Maintains necessary accounting knowledge and coordination needed to assure that all necessary financial matters are handled appropriately (perpetual inventory reconciliation, Workday interface, manual billings, etc.)

Provides reports through Enterprise applications (including but not limited to Workday and ServiceNow) or electronic spreadsheets as requested

Qualification

CompTIA Network +CompTIA Security +CompTIA Server +Networking experienceServer supportApplication supportChange managementITIL knowledgeCustomer serviceHealthcare knowledgePC troubleshootingTeam collaborationProblem-solvingCommunication skillsAdaptabilityConfidentiality

Required

Bachelor's degree in information technology, computer science or other related field OR High School Diploma or equivalent AND Two (2) years of experience in networking and server platform

Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT

Ability to handle and maintain confidential information

Ability to work on networks, security appliances, servers and pc's

Ability to lift at least 50 pounds

Ability to work independently or cooperatively as a team member

Ability to adapt to various workloads and assignments

Ability to work with multi-disciplinary groups and facilitate meetings

Must have reading and comprehension ability

Knowledge of healthcare work environment, healthcare information systems, EHR applications

Knowledge of change management processes, ITIL

Generalist knowledge of IT infrastructure to include (but not limited to) Servers, Networks, Security, Applications and PC's

Has mid-level knowledge as it relates to configuring and troubleshooting PC's on Windows 7 and Windows 10

Preferred

CompTIA Network +

CompTIA Security +

CompTIA Server +

Experience working with end-users and across multiple teams to include proper change management and ticketing software

Company

WVU Medicine

Glassdoor3.6

West Virginia University Health System is a non-profit organization that offers a full range of healthcare services.

Founded in 1898

Morgantown, West Virginia, USA

10001+ employees

https://wvumedicine.org/

H1B Sponsorship

WVU Medicine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (11)

2023 (9)

2022 (9)

2021 (7)

2020 (6)