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PathGroup · 3 weeks ago

Client Billing Representative

Brentwood, TN

Full-time

Hybrid

Mid Level

PathGroup is a company that manages client billing functions within its revenue cycle. The Client Billing Representative oversees billing accuracy, client invoicing, and payment processes while also addressing escalated client issues and supporting process improvements.

BiotechnologyHealth CareHealth Diagnostics

Responsibilities

Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements

Provide prompt, courteous, and professional customer service to all internal and external clients

Analyze and resolve client invoice related concerns in a timely manner

Monitor client aging and drive collection activities for past-due accounts and provide escalation support to management as needed

Research and lead resolution pertaining to client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams

Review and reconcile client accounts, ensuring all adjustments, credits, and payments are accurately applied

Recommend and assist in the implementation of improvements to billing policies, workflows, and system configurations

Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data

Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies

Qualification

Client billing expertiseAccount reconciliationCustomer serviceProcess optimizationProblem-solving

Required