ServiceNow · 1 month ago
Principal Product Manager, Build Agent - Platform Core Experiences
4810 Eastgate Mall, San Diego, California, United States
Full-time
Onsite
Lead/Staff
$147K/yr - $258K/yr
8+ years expServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. The Principal Product Manager will own the Build Agent product capabilities, drive execution on critical features, and bridge insights from customers and engineering teams to shape the future of enterprise applications.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Own end-to-end feature and capability development for key Build Agent features. Define product requirements, collaborate on development and evaluation, and ensure successful delivery of high-quality capabilities that advance the product vision
Distill and transform customer and partner feedback into actionable product requirements and feature specifications. Engage directly with ServiceNow developers, citizen builders, and enterprise customers to understand pain points, validate assumptions, and iterate on solutions that meet diverse user needs
Translate Build Agent strategy into executable product plans. Break down complex capabilities into epics and user stories, manage backlog prioritization, and coordinate with engineering on sprint planning and release management
Collaborate cross-functionally with research, design, engineering, AI platform teams, and security/governance stakeholders to align goals, manage dependencies, and drive execution. Build strong relationships across business units to evaluate feature impacts and resolve cross-BU dependencies
Evaluate new model capabilities, plan experiments, and help convert research insights into scalable product features. Maintain perspective on the rapidly evolving generative AI and agentic AI landscape to inform product evolution
Create feature plans for each release including acceptance criteria, use cases, success metrics, and collaborate on go-to-market readiness materials. Define product performance metrics to measure developer productivity, code quality, security compliance, and user satisfaction
Engage with customers through design partner programs and direct feedback sessions. Advocate for customer needs while balancing technical feasibility and business objectives
Communicate priorities, plans, and customer outcomes clearly to key internal stakeholders including product leadership, engineering teams, and cross-functional teams. Enable outbound product management, documentation, and support teams with the context needed for successful launches
Champion best practices for AI-assisted development tools including context engineering, autonomous debugging workflows, governance frameworks, and MCP/A2A integration patterns. Help establish the standards and methodologies that will define enterprise vibe coding at ServiceNow
Qualification
Required
8+ years of product management experience in enterprise SaaS, developer tools, and expertise in AI-powered products. Proven track record shipping technical products that balance sophisticated capabilities with intuitive user experiences
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, vibe coding your own prototypes, automating workflows, analyzing AI-driven insights, and exploring AI's potential impact on the industry
Experience working on developer tools and for technical end users. Deep understanding of software development workflows, IDE integrations, code generation tools/platforms strongly preferred. Vibe coding platform experience is a plus
Experience evaluating LLMs, AI agents, or generative AI solutions. Familiarity with context engineering, search, retrieval augmented generation (RAG), autonomous agents, and AI reliability challenges is highly valued
Strong prioritization skills and the discipline to focus on high-impact activities. Ability to make trade-off decisions that balance customer needs, technical constraints, platform dependencies, and business objectives
Experience defining and capturing product requirements and transforming them into a product roadmap. Demonstrated ability to break down ambiguous problems into structured specifications that engineering teams can execute against
Deep curiosity about customer needs and a track record building customer relationships while delivering customer-centric solutions. Ability to listen deeply, synthesize diverse feedback, and translate insights into product innovations
Proven ability to work in highly matrixed environments and excel at breaking down silos. Strong influencing skills to bring teams together, align stakeholders, and drive consensus without formal authority
Exceptional communication skills with ability to engage both technical and non-technical audiences. Comfortable presenting to senior leadership, facilitating customer workshops, and writing detailed technical specifications
Thrives working in the trenches with engineers and customers. Willing to dive deep into complex technical problems, experiment hands-on with the platform, and iterate rapidly based on learnings
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase