LTVplus ยท 1 month ago
Customer Service Support (OMNI) for an e-Learning Development Company
Brandon, FL
Full-time
Onsite
New Grad, Entry LevelLTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. The role involves providing first-line customer support, addressing inquiries, and escalating complex issues to the technical team while maintaining effective communication and organization.
ContentCustomer ServiceInternet
Responsibilities
Utilize strong organizational skills to manage and prioritize tasks effectively
Demonstrate fast and accurate typing abilities to handle customer inquiries efficiently
Maintain professional English writing skills for clear and effective communication
Apply knowledge of our products and knowledge base to provide informed customer support
Use Zoho proficiently for managing customer interactions and tracking issues
Communicate effectively over the phone to address customer needs and concerns
Leverage experience with social media platforms, including Instagram and Facebook, to enhance customer support and engagement
Qualification
Required
Fast and accurate typing skills
Proficiency in English, both spoken and written
Strong organizational skills and goal-oriented motivation
Familiarity with Zoho
Effective communication skills via phone and tickets
Experience with social media platforms including Instagram, Facebook, and Snapchat
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
A quiet, cozy workspace to handle calls and chats like a pro
Preferred
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom)
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase