Pretium Enterprise Services, India · 1 month ago
HVAC & Electrical Subject Matter Expert
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expProgress Residential is a leading property manager of single-family rental homes nationwide, dedicated to creating enjoyable living experiences for residents and a people-first culture for team members. The HVAC/Electrical Subject Matter Expert (SME) will provide technical assistance to vendors and technicians, ensuring high standards of service in HVAC and Electrical systems while contributing to key performance indicators related to resident satisfaction and service efficiency.
Financial Services
Responsibilities
Support vendors and technicians to provide outstanding customer service and timely resolution to resident requests relating to HVAC and Electrical
Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing
Support preventative maintenance programs to improve resident satisfaction, control costs and maximize life span of mechanical systems
Coordinate efforts with local MSA resources when needed
Report Vendor/MSA deficiencies to the National Manager of HVAC/Electrical to support the enhancement of the resident experience
Troubleshoot technical issues in specified disciplines and negotiate/approve cost estimates for repairs
Comply with the Company’s national procurement policy and program
Communicate effectively with vendors and local market members
Comply with all Company applicable policies and health and safety rules and regulations
Coordinate activities to maximize the efficiency of all processes
Ensure that workplace safety standards and practices are always followed
Stay current with company required technical and compliance training
Qualification
Required
10 or more years of experience with maintenance in multi-family, commercial or military housing; single family rental, mechanical trades or equivalent work experience as a residential service technician/manager with extensive knowledge of residential HVAC and Electrical systems
High school diploma or equivalent required
Valid Driver's License required
Ability to work flexible hours which may include some weekends and evenings
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
Mastery of general UBC building codes and rental property health and safety regulations
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
Strong customer service skills
Strong skills with MS office products
Proven record of working independently and with minor supervision
Ability to work in a fast-paced environment
Preferred
SalesForce and/or Yardi experience strongly preferred
Benefits
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
Company
Pretium Enterprise Services, India
Pretium Enterprise Operations India Private Limited (PES India) is a subsidiary of Pretium Partners, LLC.
501-1000 employees
H1B Sponsorship
Pretium Enterprise Services, India has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase