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Palo Alto Networks · 1 month ago

Director, Professional Services, U.S. Public Sector (NGFW/SASE) | Active Top Secret Clearance

United States

Full-time

Remote

Director/Executive

$230K/yr - $268K/yr

10+ years exp

Palo Alto Networks is a company focused on cybersecurity, aiming to protect the digital way of life. The Director of Consulting Services for the US Public Sector will lead the NGFW/SASE consulting efforts, overseeing professional services delivery and building strong relationships with key stakeholders to ensure customer success.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products

Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues

Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team

Drive and achieve the following business and operational objectives: Maintain consistently high utilization of PS consultants through optimal planning and backlog management

Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

Achieve global target service margin ratios through delivery efficiency and cost control

Build and sustain strong, strategic relationships with subcontractors and delivery partners

Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale

Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health

Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success

You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction

Qualification

Technical services managementNGFW/SASE architectureProfessional Services AutomationSales Management toolsBusiness Intelligence toolsCustomer success managementCISSP certificationPMP certificationCybersecurity backgroundCommunication skillsLeadership experience

Required

10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components

Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates

Skilled in key business systems, including: Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog

Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review

Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics

Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients

Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership

Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience

US Government DoD Active Top Secret Clearance or higher

Ability to travel up to 25%+ domestically to customer sites and internal business meetings