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Better · 3 months ago

Remote - Customer Support Specialist (English & Spanish Speaking) - LATAM Region

United States

Full-time

Remote

New Grad, Entry Level

Better is a global company providing cutting-edge white label casino and sportsbook solutions. They are seeking a Customer Support Specialist who is proficient in English and Spanish to assist customers with their inquiries and ensure a high level of satisfaction.

Consumer LendingFinTechLendingMortgagePropTechReal Estate

Responsibilities

Answer to incoming requests from customers via live chat

Identify customer needs and help customers use specific features

Analyze and reporting product malfunctions

Follow up with customers to ensure their basic technical and product related issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Qualification

Customer support experienceEnglish language proficiencySpanish language proficiencyPC skillsCommunication skillsTeamwork skillsAttention to detailMulti-tasking abilitiesExperience in sports bettingProblem-solving approachFlexibility

Required

You should be proficient in English and Spanish languages

You must have work experience in support

You must have excellent communication skills

You should have strong teamwork skills

You should have excellent PC skills

You must have high attention to details

You should have multi-tasking abilities

You must be flexible to work in different shift schedules (day & evening & night) and on weekends

Preferred

Ability to quickly and efficiently solve tasks

Independence, responsibility, initiative, and keep attention to detail

A flexible and systematic approach to solving complex problems

Experience in sports betting/gambling industry is a plus

Benefits

Competitive salary

Amicable work environment and supportive team members

Full-time remote opportunity

Real career opportunities and professional growth

The great team across the world

Company

Better

Glassdoor2.8

Better Home & Finance Holding Company (NASDAQ: BETR; BETRW) is the first AI-native mortgage and home equity finance platform, and first fintech to fund more than $100B in loan volume.

Founded in 2016