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Perspire Sauna Studio · 1 month ago

Assistant Studio Manager

Closter, NJ

Full-time

Onsite

Mid Level

$19/hr - $19/hr

Perspire Sauna Studio is a leading destination for affordable technology-based wellness solutions, and they are seeking an Assistant Studio Manager to support the Studio Manager in achieving studio goals. This role involves managing team members, ensuring smooth operations, and enhancing the guest experience through superior customer service.

BeautyHealth CarePersonal HealthWellness

Responsibilities

Taking an active role in the following areas: inventory management, new employee training, attending tabling events

Takes the lead in the training and development of team members

Acting as a liaison between the Studio Manager and Sales Associates and Studio Assistants

Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations

Performing weekly and monthly inventory review to inform data-driven purchasing

Working with the Studio Manager to maintain the studio and the saunas

Attending and training employees for tabling events

Collaborate with Studio Manager to cover call outs

Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly

Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence

Resolving guest complaints or membership issues with the highest level of customer service

Ensuring that systems are followed such as cleaning checklists, proper member check-In, telephone inquiries (general and sales related), waivers, studio tours, delinquent account procedures, and new membership agreements

Ability and willingness to perform both the Studio Assistant and Sales Associate role

Provide Studio Manager and Ownership with feedback from both the team and Perspire Guests to inform decisions and foster growth and excellence

Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible and courteous service

Promoting the benefits of IR Saunas and value of having a Perspire Sauna Studio Membership to guests

Understanding and speaking to the science, technology, and benefits of IR sauna, chromotherapy, and Red-Light therapy

Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work

Collaborate with the Studio Manager to plan and execute Monthly Sweat Sesh Team Meetings

Qualification

Sales ManagementCustomer ServiceInventory ManagementHealthWellness KnowledgeTeam LeadershipInterpersonal SkillsCreative ThinkingCollaboration SkillsOrganizational SkillsPositive Mindset