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Edelman · 1 month ago

Senior Vice President, AI & Tech Operations

New York, New York, USA

Full-time

Hybrid

Director/Executive

$160K/yr - $201K/yr

13+ years exp

Zeno Group is a global, integrated communications agency that focuses on strategic communications. The SVP of AI & Tech Operations will drive the company's AI transformation, integrating AI and technology solutions into operations and enhancing internal capabilities to improve client services.

AdvertisingAdvertising PlatformsAnalyticsBrand MarketingCMSContent MarketingCRMMarketingPublic Relations

H1B Sponsor Likely

Responsibilities

Act as the primary liaison between Zeno and our sister companies for AI-related initiatives, ensuring seamless communication of AI strategies

Partner with the Head of AI and Innovation to identify and execute high-visibility AI projects that demonstrate impact across the organization

Regularly communicate updates, progress, and insights from sister company activities to internal teams while highlighting Zeno's unique needs and priorities

Identify and cultivate strategic partnerships with AI technology providers, research institutions, and innovation partners to enhance our capabilities

Build consensus among practice teams on platform selection and tech stack decisions

Assess competing products and solutions to make informed recommendations that serve agency-wide needs

Collaborate with leadership to ensure strategic alignment on technology investments

Analyze existing business processes and workflows to identify high-impact opportunities for AI-driven improvements and automation

Concept AI workflows that enhance operational efficiency, from automating repetitive tasks to revolutionizing data analysis pipelines

Collaborate with cross-functional teams to ensure AI tools are integrated into daily operations without disrupting client service excellence

Stay informed about generative AI advancements, flagging notable emerging tools and techniques for potential business use

Assist with the organization's approach to generative AI tools, helping teams get maximum value from AI across content creation, analysis, and strategic planning

Support practice leads in developing playbooks, best practices, and training programs that drive AI adoption and improve the employee experience with AI tools, with consideration for how these capabilities can enhance client service

Host training sessions and knowledge-sharing initiatives to upskill employees on AI tools and emerging workflows

Monitor AI adoption across the organization, celebrating successes and identifying opportunities for continued growth and improvement

Support robust AI governance by ensuring AI tools and workflows comply with company policies, ethical guidelines, and data privacy regulations

Support client teams in navigating AI-related conversations, including SOW review and guidance on appropriate AI usage in client deliverables

Partner with sister and parent companies, Business Affairs, and Contracts, to ensure all client-facing AI applications meet approved usage standards

Qualification

Generative AI expertiseWorkflow analysisAI project managementTechnology procurementProcess optimizationStakeholder managementChange managementCultural fitCommunication skillsProblem-solving skillsOrganizational skills

Required

13+ years in technology or operations roles, with at least 2 years leading AI, automation, or digital transformation initiatives

Experience driving organizational change in fast-paced environments

Familiarity with generative AI platforms (OpenAI, Anthropic, MidJourney, etc) and their practical applications in business contexts

Exceptional communication skills with the ability to translate complex concepts into clear, actionable insights for diverse audiences

Proven ability to build relationships and influence across organizational boundaries, including senior leadership and external partners

Experience presenting initiatives and outcomes to executive stakeholders and board-level audiences

Demonstrated expertise in managing multiple initiatives simultaneously while maintaining quality and meeting deadlines

Strong organizational and prioritization skills with experience in project management

Understanding of the communications, marketing, or media agency model, and the unique challenges of client service businesses

Commitment to pushing boundaries in pursuit of innovative solutions

Passion for leveraging AI and technology as a whole to drive operational and creative excellence

Preferred

Experience in PR, communications, marketing, or related client-service industries

Background in change management or organizational development to drive cultural adoption of new tools and methods

Familiarity with AI ethics and responsible AI practices

Benefits

Variety of medical, dental and vision insurance with prescription plans

Short and long-term disability

Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program

Generous vacation, paid holidays and self-care time

401(k) plan

Pretax flexible spending accounts

Tuition assistance

Life insurance

Free access to a certified financial coach

ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy

Company

Edelman

Glassdoor3.7

Edelman, a public relations firm, offers analysis, advertising, marketing, branding, and content and strategy management services.

Founded in 1952

New York, New York, USA

5001-10000 employees

http://www.edelman.com

H1B Sponsorship

Edelman has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2023 (2)

2022 (4)

2021 (14)

2020 (3)