Syneos Health · 1 month ago
Sr Clinical Development Operations Analyst
United States
Full-time
Remote
Senior LevelSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. The Sr Clinical Development Operations Analyst is responsible for clinical system management, reporting, and user support, while collaborating across departments to streamline operations and enhance system capabilities.
BiotechnologyHealth CarePharmaceuticalTherapeutics
Responsibilities
Responsible for clinical system or clinical reporting of clinical business operations. Activities may include report development, data analysis, business owner liaison, user support, and system or reporting change management. Collaborates across departments as required. Maintains a working level of query/Excel to support the clinical business
Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities
Responds to customer support inquiries in a timely manner
Develops increased knowledge based on previous inquiries and information shared by business or system experts
Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution. Participates in the testing and validation efforts to ensure quality. Supports analysis of findings and retesting once resolved
Run and disseminate routine reports. Updates report based on business feedback or enhancement request. Provides a review of changes and updates data where required
Triages, reviews, and responds to requests for ad hoc metrics or reporting requests. May handle more complex reporting needs requiring review with business stakeholders
Strong understanding of source data. May develop new reports, customized query or dashboard in support of specific reporting requests, partnering with senior team members as needed. Use agile development methodologies to quickly support business needs
Finds opportunities to streamline operations through data flows or workflow tools
May act and perform duties of Module Owner Liaison
Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues. Address complex technical or data-related issues as required
Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency. May lead trainings for Sr Clinical Dev Ops Analyst Business Unit stakeholders and functional teams
Responds to Service Desk tickets routed to the department system queues. Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached
Attends meetings as required, preparing necessary updates, and completing all assigned action items. Following up with appropriate Management and / or stakeholders as appropriate
Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed
Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues
Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution
Performs other work-related duties as assigned
Minimal, non-routine travel may be required (up to 10%)
Qualification
Required
BA/BS degree or equivalent combination of education and experience
Proficiency in Microsoft Suite with strong Excel skills
Preferred
Proficiency in Oracle E-Business suite
Experience working with applications with database interoperability (SQL Server and/or Oracle)
CRO or Pharmaceutical experience
Moderate business analysis experience
Benefits
Career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition
Total rewards program
Total Self culture
Opportunities to streamline operations
Company
Syneos Health
Syneos Health, the only fully integrated end-to-end clinical and commercial solution organization.
Founded in 1985
10001+ employees
H1B Sponsorship
Syneos Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (26)
2023 (49)
2022 (63)
2021 (84)
2020 (63)
Funding
Current Stage
Public CompanyTotal Funding
$524.65M2023-09-28Private Equity
2023-05-10Acquired
2021-03-01Post Ipo Secondary· $524.65M
Leadership Team
Michael Bonello
Executive Vice President and Chief Financial Officer
Michael Brooks
Chief Operating Officer
Recent News
2026-01-09
2025-12-01
Company data provided by crunchbase