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DermCare Management · 1 month ago

Patient Service Representative (BSI-San Francisco)

San Francisco, CA, USA

Full-time

Onsite

Entry Level

$25/hr - $35/hr

1+ years exp

DermCare Management is seeking a Patient Service Representative to support their clinics' daily operations. The role involves providing excellent customer service, administrative support, and ensuring adherence to patient care guidelines.

ConsultingHealth CareHospital

Responsibilities

Greet patients & caregivers, providing welcoming and professional customer service

Scheduling & rescheduling patient appointments as needed

Chart preparation for following business day

Verifying eligibility & benefits:

Listing co-pay, deductible, coinsurance on fee ticket

Obtaining prior authorizations or referrals as required for patient visit

Notify patients at check in if they will have to pay a deductible or co-insurance at checkout

Collect all monies due at time of service and post payments collected from patient copays & balances

Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized

Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications

Assist patients at check in, including, but not limited to:

Confirming/entering patient demographics into the practice management system

Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards

Document and call no shows

Assist patients at check out, including but not limited to:

Collecting & posting payments from deductibles, elective procedures & cosmetic treatments

Assisting with product sales

Scheduling follow up appointments as directed by the providers/clinical staff

Document and call no shows as needed

Scan completed fee ticket into patients’ chart at end of visit

End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy

Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with call center

Process and submit medical records request in accordance with HIPAA guidelines

Distribute faxes as received to appropriate parties

Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner

Other duties as assigned by management from time to time