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iTech AG · 1 month ago

Senior Business Process Consultant

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

iTech AG is looking for a Senior Business Process Consultant to support our federal customer. This role involves leading process definition, optimization, and alignment across ServiceNow Risk solutions while partnering with customer leaders to translate business needs into effective workflows.

Management ConsultingSoftwareSupply Chain Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Facilitate workshops to define current-state and future-state processes across Audit Management, Policy & Compliance, Risk Management, Business Continuity Management (BCM), Privacy Management, Continuous Authorization Management (CAM), and Third-Party Risk Management (TPRM)

Guide Product Owners through story creation, prioritization, and refinement

Recommend best practices for governance, compliance, and risk programs

Support integration strategies that streamline data sharing and reporting across systems

Ensure process outcomes align with organizational goals and ServiceNow solution capabilities

Qualification

ServiceNow GRC/Risk modulesRisk compliance governance designServiceNow CSA certificationWorkshop facilitationStakeholder managementCustomer serviceWriting communication skills