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Concentrix · 1 month ago

Customer Service Representative - Retail (On-Site)

CAN Chatham

Full-time

Onsite

New Grad, Entry Level

$18.90/hr - $23.63/hr

0+ years exp

Concentrix is a forward-thinking global organization that nurtures a people-first culture and is recognized for its exceptional work environment. The Customer Service Representative role involves providing customer support for SharkNinja products, promoting the brand, and delivering excellent customer experiences.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Provide inbound customer support

Be a ‘brand ambassador’ for SharkNinja products by promoting the brand and building loyalty through excellent customer interactions

Understand the impact they have on the customer’s perception of the SharkNinja brand

Consultatively position and sell SharkNinja products and services by identifying customer needs and sharing targeted features and benefits to improve product experiences

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceWindows environmentMulti-taskingEagerness to learnEnglish speaking

Required

Minimum of 6 months previous experience in a customer service role, or comparable business service sector

High School or University

Must be within 65kms of the Chatham office

English speaking role

Ability to work in Windows environment

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

Registered retirement savings plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more