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iTech AG · 1 month ago

Senior Business Process Consultant

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

iTech AG is seeking a Senior Business Process Consultant to support their federal customer. This role involves defining and optimizing security response processes using ServiceNow, collaborating with security teams to improve workflows and incident response capabilities.

Management ConsultingSoftwareSupply Chain Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conduct process discovery and future-state design sessions focused on Vulnerability Response, Security Incident Response, and Platform Analytics

Guide customers through backlog development, story writing, and sprint readiness

Recommend best-practice processes for threat handling, vulnerability management, escalation paths, and reporting

Support integration strategies that unify data from security tools (SIEM, scanners, SOAR platforms)

Ensure solutions support measurable security outcomes and compliance frameworks

Qualification

ServiceNow SecOpsVulnerability managementSecurity operationsServiceNow CSA certificationIntegration designAdvisory skillsCustomer serviceFacilitation skillsDocumentation skillsInterpersonal skillsWriting skillsCommunication skillsAttention to detail