Visa · 2 months ago
Sr. Software Engineer - Production Support (Hybrid/ Onsite)
Austin, TX
Full-time
Onsite
Mid, Senior Level
$106K/yr - $150K/yr
5+ years expVisa is a world leader in payments and technology, seeking a Senior System Reliability Engineer to join their Commercial and Money Movement Solutions division. The role involves providing level 3 application support, monitoring services, conducting root cause analysis, and collaborating with multiple teams to ensure the reliability of mission-critical applications.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Provide level 3 application support for mission-critical applications including Investigate issues, problems, detect and investigate defects
Determine and provide root cause analysis based on application behavior and log data
Utilize basic scripting skills to generate log output based on support requests and issues
Work with multiple teams to determine the mitigation and resolution solutions for issues and problems
The ability to perform follow-up items in areas for continuous improvement
Support CMS systems globally including Applications, Infrastructure and Connectivity with dependent systems and services
Support applications hosted in Linux/Docker/Kubernetes environment
Gauge the scope and criticality of the impact of issues to properly categorize and prioritize
Identify and raise concerns with upcoming changes to management and senior support leads
Identify gaps in existing processes and procedures which may include developing automation through DevOps tools and processes
Create and update operating procedure and training documentation as needed
Work with some supervision and assist teams in day to day activities
Perform identified proactive activities designed to promote a trouble-free production environment
Work cross organizationally to ensure problems are solved promptly and effectively. This includes escalating to the appropriate senior team members and next level management in a timely manner
Analyze Incidents to identify problems and assist in determining areas for improvement. Execute plans to implement appropriate changes
Review processes and procedures for use by the Visa stakeholder teams and third parties involving New Flows applications
Provide recommendations to management team to increase effectiveness of organization and technology solutions
Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills
Willing to work as a team and take responsibilities where needed
Ability to convey New Flows Operations concepts and issues
Qualification
Required
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills
Willing to work as a team and take responsibilities where needed
Ability to convey New Flows Operations concepts and issues
Preferred
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
2 - 3 years of experience with JAVA, J2EE applications
2 – 3 years of experience managing applications running on different middleware stack (Java TcServer, Jboss, Containers, Docker EE, Kubernetes)
Understanding of the Incident, Problem and Change management processes
Understanding Agile Scrum processes and concepts
Prior experience with automating support activities that enable efficiency and productivity
Understanding of SOA principles and Web Services technologies: REST & SOAP
Working knowledge of Oracle or other relational databases
Comfortable with working in both Windows and Linux environments
Experience with scripting languages such as PowerShell, Shell/Bash, JavaScript, Python, Ruby
Experience with branching strategies within GIT related context
Experience with continuous integration and continuous delivery (CI/CD) tools (Jenkins) and automation
Experience with using Splunk for Monitoring and Issue triage
Experience with using Prometheus/Grafana
Ability to adapt to shift work (off hours/weekend work)
Analytical and diagnostic skills, e.g., root cause analysis
Must have a strong commitment to execution, follow through and timely communication
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-09
thepeninsulaqatar.com
2026-01-09
Company data provided by crunchbase