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Apexon · 5 months ago

Helpdesk Support

New Castle Ave, New Castle, DE, USA

Full-time

Onsite

New Grad, Entry Level

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. They are seeking an IT Help Desk professional to provide technical support, troubleshoot issues, and assist users with IT-related problems.

Responsibilities

Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems

They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person

Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

Qualification

Analytical skillsCustomer service experienceProblem-solving skillsPatienceCommunication skills

Required

Problem-solving skills

Analytical skills

Customer service experience

Patience

Excellent communication skills, written and verbal

Company

Apexon

Glassdoor4.0

Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences.

Founded in 1996

Santa Clara, California, USA

5001-10000 employees

https://www.apexon.com/

H1B Sponsorship

Apexon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (117)

2024 (73)

2023 (83)

2022 (106)

2021 (99)

2020 (135)