AET Federal Inc. · 1 month ago
Help Desk Agent (Public Trust/ Eligible - On-Site)
Vienna, VA
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expAET Federal Inc. is seeking experienced Help Desk Agents to join their team supporting a federal program. The role involves providing first-level contact and problem resolution for users with hardware, software, and application issues in a fast-paced IT service desk environment.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Provide first-level contact and problem resolution for users with hardware, software, and application issues
Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems
Document all interactions using a ticketing system and ensure timely issue resolution
Escalate complex or unresolved issues to Tier III support when necessary
Follow standard help desk procedures and contribute to knowledge base documentation
Maintain confidentiality and security protocols related to federal systems and data
Qualification
Required
Must have Public Trust clearance or be eligible to obtain one
3–5 years of IT help desk or technical support experience
Able to commute to Tysons, VA and work flexible hours (some weekends)
Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira
Excellent written and verbal communication skills
Ability to work independently and in a collaborative team environment
Benefits
401(k) matching
Dental insurance
Health insurance
Vision insurance
Company
AET Federal Inc.
AET Federal, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase