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LVT (LiveView Technologies) · 6 hours ago

Director, Alert Response Operations

American Fork, UT

Full-time

Onsite

Director/Executive

10+ years exp

LVT (LiveView Technologies) is focused on enhancing customer safety and satisfaction through innovative alert response operations. The Director of Alert Response Operations will own the strategy and execution of third-party monitoring services, driving operational excellence and fostering high-impact partnerships.

Information TechnologyNetwork SecuritySecuritySoftware

Comp. & Benefits

Responsibilities

Strategic Leadership: Define and implement a scalable, data-driven alert response strategy that aligns with LVT’s growth objectives and enhances customer experience

Strategic Leadership: Build and maintain C-level relationships with key third-party monitoring partners, ensuring strategic alignment and operational excellence

Operational Oversight: Establish and oversee end-to-end operational processes, including performance evaluations, SLA governance, quality assurance, and continuous optimization of alert response services. Willing to be hands on and get into the weeds to bring efficiency and optimized operational processes

Data-Driven Decision-Making: Analyze operational data and key performance indicators to drive efficiency, innovation, and compliance across monitoring programs

Cross-Functional Collaboration: Partner with internal teams (Product, Compliance, Customer Success, Engineering, Professional Services, and Technical Support) to ensure seamless processes and integrations with alert response services, identify pain points, and implement solutions

Industry Expertise & Compliance: Stay ahead of emerging trends, regulatory requirements, and advancements in video surveillance and monitoring, ensuring LVT remains at the forefront of innovation

Escalation & Risk Management: Serve as the executive escalation point for resolving critical issues, ensuring a structured and practical approach to incident resolution and partner accountability

Qualification

Leadership in security industryOperational excellenceData-driven decision-makingPartnership managementAnalytical mindsetBurglar alarm license

Required

10+ years of leadership experience in security, monitoring, or video surveillance industries, with a proven track record of driving operational excellence

Extensive experience managing national and international partnerships with third-party service providers, with a strong focus on contract negotiation, SLAs, adherence, and compliance

Demonstrated success in leading large-scale, cross-functional initiatives that drive operational efficiencies and customer satisfaction

Strong analytical mindset with experience in data-driven decision-making, performance metrics, and quality assurance frameworks

Ability to obtain a burglar alarm license, ensuring compliance with industry standards