Constellation Dealer Group · 2 days ago
Service Initiative Manager
United States
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $180K/yr
5+ years expConstellation Dealer Group is a leading provider of Dealer Management Software serving various industries across North America. They are seeking a Service Initiative Manager to lead the modernization of a flagship service-focused software solution, enhancing its value proposition and driving operational efficiency through cross-functional collaboration and AI integration.
Enterprise SoftwareInformation TechnologySoftware
Responsibilities
Partner with Product and Engineering teams to guide the modernization and re-platforming of the service solution
Ensure enhancements align with long-term business strategy and real-world service workflows
Prioritize investment areas such as performance, usability, reliability, and system integration
Deeply understand dealership operations to identify unmet needs and opportunities for increased adoption
Reassess the product’s value proposition and refine packaging, positioning, and messaging as needed
Collaborate with Sales and Marketing to ensure go-to-market efforts effectively highlight product strengths and drive growth
Identify practical, high-impact opportunities to embed AI into service workflows (e.g., scheduling, diagnostics, summarization)
Partner with internal innovation and development teams to scope, test, and deliver AI features that improve productivity and user experience
Drive alignment across Product, Development, Sales, Support, and Customer Success teams to execute against shared goals
Define clear success metrics, delivery milestones, and feedback loops to maintain forward momentum
Maintain end-to-end visibility into the initiative’s progress and remove blockers as needed
Engage directly with dealerships to capture insights, validate enhancements, and build strong customer relationships
Leverage real-world feedback to inform product roadmap decisions and prioritize development efforts that deliver measurable impact
Qualification
Required
Familiarity with field service operations, dealership workflows, or B2B service management tools
Demonstrated ability to lead complex, cross-functional initiatives from concept through execution
Proven success working directly with customers or end users to shape product direction and improve adoption
Strategic thinker with strong product instincts and a passion for solving real-world problems
Excellent communicator with the ability to align stakeholders across Product, Engineering, Sales, and Support
Analytical mindset: comfortable using data, feedback, and market insight to drive decisions
Highly organized and self-directed; able to manage ambiguity and maintain momentum
Customer-centric and outcomes-driven – focused on delivering measurable value
Preferred
5+ years of experience in product management, initiative leadership, or strategic program roles within software or technology companies
Experience with software modernization or re-platforming efforts
Exposure to AI technologies and their application in business workflows (e.g., intelligent automation, summarization, diagnostics)
Background in SaaS, enterprise software, or vertical market software is a plus
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
Constellation Dealer Group
We are group of dealer software companies passionate about advancing dealership operations.
501-1000 employees
H1B Sponsorship
Constellation Dealer Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (12)
Funding
Current Stage
Late StageRecent News
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2025-12-10
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2025-12-10
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