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The Reynolds and Reynolds Company · 2 hours ago

Customer Experience Trainer

North Andover, MA

Full-time

Onsite

Entry Level

1+ years exp

The Reynolds and Reynolds Company is seeking a Customer Experience Trainer to join their growing team. In this role, you will connect customers to software, develop training programs, and ensure a seamless customer journey through implementation and training. You will also be responsible for enhancing onboarding workflows and collaborating with teams to drive improvements in training processes.

AutomotiveRetailSales

Responsibilities

Design and enhance online and onsite training programs tailored to corporate needs

Enhance customer onboarding workflows by incorporating success criteria and go-live analytics to measure effectiveness and drive continuous improvement

Create strategies to optimize outbound customer engagement for new users, existing clients, and non-users

Collaborate with teams to identify pain points and drive improvements in training, forms, and implementation processes

Innovate training methods based on audience needs, incorporating online learning, mentoring, professional development classes, and onsite training

Develop internal communication strategies to promote learning opportunities and encourage participation

Conduct organization wide assessments to identify knowledge or skill gaps and implement programs for internal experts

Connect with internal stakeholders and subject matter experts to align training, forms, and implementation processes with organizational goals

Qualification

Customer trainingSoftware problem solvingMS Office proficiencyBilingual in SpanishTravel readinessPresentation skillsRelationship building

Required

Must have relevant experience for 1+ years in car rental, dealership, or travel industry required

Ability to problem solve and train customers on software products

Ability to travel 50% across the US with some international travel

Excellent presentation and relationship building skills

Proficient in MS Office products

Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Preferred

College Degree preferred

Bilingual in Spanish preferred

Benefits

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866

Dayton, Ohio, USA

1001-5000 employees