Zendesk ยท 2 months ago
Senior Data Engineer
Madison, Wisconsin, United States of America
Full-time
Hybrid
Senior Level
$151K/yr - $227K/yr
5+ years expZendesk is a company focused on improving customer service experiences. They are seeking an experienced Senior Data Engineer to join their Enterprise Data & Analytics team, where the role involves developing data products and maintaining data architecture to serve as a reliable source of truth across the organization.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models
Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately
Implement Enterprise Data Warehouse by transforming raw data into schemas and data models for various business domains using SQL & dbt
Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting using Airflow, Fivetran & dbt
Optimize data warehousing processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing
Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains
Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery
Work with data and analytics experts to strive for greater functionality in our data systems
Qualification
Required
5+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments
5+ years of experience in Data Modeling and Data Architecture in a production environment
5+ years in writing complex SQL queries
5+ years of experience with Cloud columnar databases (We use Snowflake)
2+ years of production experience working with dbt and designing and implementing Data Warehouse solutions
Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams
Intermediate experience with any of the programming language: Python, Go, Java, Scala, we primarily use Python
Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc
Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
Preferred
Hands-on experience with Snowflake data platform, including administration, SQL scripting, and query performance tuning
Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc
Demonstrated experience in one or many business domains (Finance, Sales, Marketing)
3+ completed 'production-grade' projects with dbt
Expert knowledge in python
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase