Mastercard · 1 month ago
Senior Analyst, Payroll Governance
O'Fallon, Missouri
Full-time
Onsite
Mid, Senior Level
$85K/yr - $132K/yrMastercard is a global technology company in the payments industry, and they are seeking a detail-oriented Senior Analyst for their Payroll Governance team. This role involves managing payroll-related inquiries, enhancing compliance controls, and collaborating with various stakeholders to ensure a seamless payroll experience globally.
FinanceFinancial ServicesInformation TechnologyPayments
Responsibilities
Support Tier 2 and Tier 3 payroll inquiries, including escalations from HR, Tier 1 service centers, and regional payroll leads
Develop and maintain standardized processes, templates, and a knowledge base to ensure consistent inquiry handling
Provide country-specific payroll support and guidance for complex or non-standard questions
Liaise between employees, vendors, and internal departments to resolve issues efficiently
Help train Tier 1 teams to improve first-line payroll inquiry resolution
Serve as subject matter expert and provide project support for global ESPP implementations
Collaborate with Workday Technology, Total Rewards, and Payroll teams to support payroll-related ESPP processes
Manage processes related to ESPP refunds, terminations, and reporting
Support the design and implementation of global operational and SOX payroll controls
Ensure execution and documentation of payroll controls across regions
Track and document compliance activities; identify gaps and recommend improvements
Assist with internal and external audit preparation and act as a liaison in partnership with regional payroll leads
Ensure payroll tax compliance across all jurisdictions by monitoring regulatory changes, reviewing tax filings, and partnering with internal teams and external vendors to mitigate compliance risks
Partner with vendors and internal teams to resolve operational issues and improve service delivery
Monitor vendor performance against SLAs, raise service tickets, and track issue resolution
Coordinate invoice reviews and support data reporting for payroll costs and headcount metrics
Support process redesign, system updates, and configuration requests
Document payroll processes including checklists, control logs, and process templates
Provide testing guidelines and timelines for payroll process changes, integrations, and system updates
Identify and lead operational efficiency improvements to reduce manual effort and errors
Monitor and report on key operational metrics such as error rates and processing timelines
Collaborate with cross-functional teams (Total Rewards, Benefits, Risk Management, Workday Technology) to drive alignment and efficiency
Support payroll transitions, M&A integrations, and new country rollouts
Partner with cross functional teams on data needs and insights
Qualification
Required
Bachelor's degree in accounting, finance, business administration, or related field, preferred
Payroll, compliance, or audit experience in a multinational environment
Strong understanding of global payroll processes and related regulatory requirements
Strong working knowledge of payroll systems (e.g., Workday, ADP) and case management tools
Experience with SOX controls and internal audit processes is a plus
Exceptional problem-solving skills and attention to detail
Advanced Excel and data analytics skills (e.g., pivot tables, VLOOKUPs, reporting tools)
Demonstrated experience in payroll auditing, compliance, and vendor management
Strong interpersonal and communication skills, with the ability to work effectively across teams, functions and time zones
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
Company
Mastercard
Mastercard is a financial network that processes payments between banks and cardholders.
Founded in 1966
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-25IPO
Leadership Team
Michael Miebach
Chief Executive Officer
Ed McLaughlin
President & Chief Technology Officer
Recent News
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase