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Broadview Federal Credit Union · 1 month ago

Member Service Associate - Southern NY Region - Binghamton

Binghamton, NY

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21/hr

Broadview Federal Credit Union is a company that values its employees, members, and community. As a Member Service Associate, you will provide exceptional service to members, process financial transactions, and help build strong member relationships.

CreditEducationFinanceFinancial Services

Responsibilities

Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs

Accurately process financial service transactions while maintaining a cash drawer

Act as a first line of defense in detecting and reporting fraud or irregular activities

Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship

Respond to general member inquiries related to general information, products/services, lending, etc

Problem-solve and resolve member issues in a timely manner

Promote awareness and education of self-service resources, including all digital channel offerings

Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals

Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities

Achievement of goals and objectives provided by management

Ensure compliance with all applicable policies, procedures, and regulatory guidelines

Qualification

Customer service experienceMicrosoft Office SuiteInterpersonal skillsAuditory communication skillsBilingual (preferred)Oral communication skillsWritten communication skillsProblem-solving skills