Partner Success Director jobs in United States
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ProVal Technologies · 2 months ago

Partner Success Director

positionAltamonte Springs, FL
timeFull-time
remoteHybrid
seniorityLead/Staff, Director/Executive
date5+ years exp

ProVal Technologies is a consulting firm focused on helping Managed Service Providers (MSPs) optimize their operations and technology systems. The Partner Success Director will lead the Partner Success team, manage relationships with major MSP partners, and ensure exceptional service delivery while driving account growth and developing team members.

ConsultingInformation TechnologyIT Management
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Growth Opportunities

Responsibilities

Provide day-to-day leadership to a team of Partner Success professionals
Mentor, coach, and develop team members in communication, account management, and solution mapping
Build and mature the Partner Success department by establishing structured partner touchpoint cadences, standardizing QBR formats, and developing partner maturity scores and indexes to measure health and progress of ProVal’s customer-base
Develop and refine best practices, processes, and performance metrics for partner success
Foster a culture of ownership, professionalism, accountability, and continuous improvement
Serve as the primary relationship owner for ProVal’s largest MSP partners
Lead regular partner touchpoints, including QBRs, roadmap planning sessions, and service reviews
Act as the bridge between partners and ProVal’s service delivery teams, ensuring alignment, clear communication, and timely resolution of needs
Identify and escalate service issues proactively, coordinating cross-functional resolution
Drive account expansion by identifying customer goals, recommending additional services, and demonstrating value
Ensure partners receive exceptional communication, transparency, and outcomes that reinforce long-term loyalty
Partner with the sales team to support new logo acquisition
Participate in prospect discovery and solution-mapping calls
Assess customer requirements and translate them into ProVal service offerings
Provide technical insight and articulate how ProVal’s services integrate into MSP environments
Serve as a trusted consultant to prospects evaluating operational improvement and technical transformation

Qualification

MSP operational experiencePartner relationship managementTechnical solutioningMSP tools knowledgeAccount managementTeam leadershipCommunication skillsProblem-solving skills

Required

5–7+ years of experience working at an MSP, ideally in operations, service delivery, tools administration, or solutions consulting
Strong hands-on experience with MSP tools such as RMM, PSA, documentation platforms, security stacks, and automation frameworks
Proven success in partner success, account management, customer success, or service delivery leadership
Experience mentoring, managing, or developing team members
Strong technical acumen and the ability to translate technical concepts into business value
Excellent communication, relationship-building, and problem-solving skills
Must be based in the Greater Orlando area with the ability to work from the office on a hybrid schedule

Preferred

Experience supporting enterprise or high-volume MSP accounts
Background in designing or delivering technical consulting services
Comfortable engaging with C-level stakeholders and presenting business cases

Benefits

Flexible Paid Time Off
Health, Vision, & Dental Coverage
401k with Company Match (up to 4%)

Company

ProVal Technologies

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NOC Services for Managed Service Providers (MSP's)
dateFounded in 2006
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
http://www.provaltech.com

Funding

Current Stage
Growth Stage

Leadership Team

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Gregory White
Partner Success Manager
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Jonathan Persichetti
Director of Partner Success
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Company data provided by crunchbase