Total Management Group · 1 month ago
People Manager
New York, NY
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
4+ years expTotal Management Group is a leading provider of event and travel solutions, known for delivering seamless and high-quality services to corporate clients. They are seeking a People Operations Manager to support the People & Culture Director and Leadership team, ensuring HR programs align with company values while managing day-to-day operations and recruiting efforts. This role emphasizes fostering a strong culture and supporting organizational growth in a dynamic environment.
Event ManagementLeisureTourismTravel
Responsibilities
Manage new hire onboarding and offboarding processes including paperwork, introductory documentation, system entry
Ensure all employment records are accurate, up-to-date, and compliant with federal and state regulations
Maintain accurate employee records on our HRIS system Cezanne, manage system administration ensuring data integrity and provide troubleshooting support and guidance to users
Act as the primary point of contact for employees regarding health insurance, 401(k), and other benefits inquiries
Coordinate with external brokers and payroll providers to facilitate annual open enrollment and ensure timely, accurate payroll input changes
Maintain, update and distribute the Employee Handbook and relevant Company Policies
Ensure compliance with federal, state, and local employment laws and regulations, recommend best practices
Monitor changes in labor laws, federal and New York State highlighting important changes that could impact the business
Serve as the HR contact for our employees and managers, providing guidance on policies, procedures, and people practices
Support with employee relations, grievances, disciplinary and investigation hearings, providing resolution to workplace matters in alignment with legal and company standards
Assist with the coordination of performance reviews, goal setting, engagement surveys and training sessions
Manage leave administration including PTO, FMLA, short-term disability for employees in compliance with relevant laws
Assist with HR operational projects such as system implementations, vendor transitions or policy rollout
Support companywide communications, drafting, sending and managing any actions or follow ups
Oversee the end-to-end recruitment process ensuring timely and professional candidate communication throughout
Manage job postings across all necessary internal and external platforms and the company career site
Conduct initial candidate resume screening to determine minimum qualifications
Organise, schedule and diarise all interviews as well as perform preliminary screening to assess cultural fit, basic competencies, availability and compensation expectations
Maintain accurate candidate tracking, provide updates to hiring managers and key stakeholders throughout the process
Manage and maintain the NYC Office and assist with basic administrative vendor support for the London Office
Serve as the primary liaison for office vendors e.g. building management, cleaning services, utilities, security
Coordinate all visitor scheduling including building access, meeting room bookings and preparation
Order and maintain office supplies and equipment, inventory management in line with set budgets
Maintain health and safety standards and policies, ensuring the office is a clean and safe working environment
Coordinate with external IT support to manage equipment inventory for laptops, monitors, phones
Set up workstations for new hires and coordinate their logistical onboarding requirements
In person IT & equipment troubleshooting and support
Manage small volume of mail flow and courier services
Assist the Finance team with basic invoice submission and vendor payment tracking
Depositing checks and other financial administrative tasks
Serve as part of the TM G Social Committee, providing insights and ideas as well as delivering cultural activations and thoughtful team building opportunities
Promote the day-to-day practices associated with building a stronger company engagement and commitment towards our company values
Plan and execute social events, team lunches, and annual holiday parties in NYC and sometimes coordinate cross-office virtual and in-person events
Maintain a welcoming and organized office environment fostering an authentic, inclusive, and connected workplace culture
Coordinate travel arrangements, ensuring alignment with company travel policies
Qualification
Required
4–6 years' experience in HR and/or office management, ideally within a small, fast-paced, or creative business environment
Experience supporting HR processes across the full employee lifecycle
Familiarity with US employment practices and compliance requirements federal and NY state
Experience using HRIS systems e.g. ADP, Cezanne, BambooHR, Ripple
Comfortable liaising with external vendors such as ADP, benefits brokers, and IT support
Experience coordinating recruitment logistics, interviews, and candidate communications
Exposure to performance review coordination and employee engagement initiatives
Organised and confident managing office operations, facilities, and vendor relationships
Comfortable with basic finance administration such as invoice tracking and expense submissions
Highly organised, detail-oriented, and proactive with strong follow-through
Excellent communication and interpersonal skills, approachable, empathetic, and professional
Adaptable and comfortable working in a fast-paced, evolving environment
Confident in following process and being able to navigate sensitive situations professionally
Collaborative and people-focused enjoys supporting others and contributing to a positive team culture
Discreet and trustworthy when handling sensitive or confidential information
Problem-solver with a practical, “can-do” attitude and initiative to get things done
Able to balance multiple priorities and deadlines with a calm, structured approach
Culturally aware and inclusive in interactions across diverse teams
Preferred
Familiarity with event planning, internal communications, or company culture initiatives
Experience within the events, hospitality, or creative industries
Basic understanding of DEI, wellbeing, or employee engagement programs
Experience supporting cross-office communication or global teams
Benefits
22 days PTO plus set federal holidays
Hybrid working, 4 days in the office and 1 day from home
Additional 14 days per year work from home
Health, Dental & Vision
401K
Preferential Travel Rates
Monthly Pay Day Meals & Company Socials
Company
Total Management Group
Total Management Group is a travel and event management agency that provides entertainment, travel, and lifestyle solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase