ProTEAM Solutions Private Limited · 1 month ago
IT Field Support Specialist
Columbus, OH
Full-time
Hybrid
Entry, Mid Level
$19/hr - $22/hr
2+ years expProteam Solutions Inc. is a local Ohio school district seeking a skilled IT Field Technician to support technology across multiple school sites. The role involves installation, maintenance, and troubleshooting of technology to enhance the learning environment for educators and students.
ConsultingDeveloper ToolsFinancial ServicesOutsourcing
Responsibilities
Install, configure, and test software on desktops, laptops, and tablets
Troubleshoot and resolve hardware and software issues on endpoint devices
Provide on-site and remote technical support to staff and faculty
Configure, install, and support various IT devices and peripherals
Respond to service desk tickets and document resolutions
Perform hardware/software upgrades, preventative maintenance, and system backups
Maintain asset inventory of hardware and software at assigned locations
Assist in implementation and testing of new technologies and systems
Collaborate with building staff and departments to integrate tech solutions into daily operations
Prepare technical documentation and reports as needed
Qualification
Required
Minimum of 2 years of experience in IT support, including installation, configuration, and troubleshooting of hardware/software in a networked environment
Strong knowledge of Windows OS, standard software applications, and endpoint devices
Excellent customer service, communication, and documentation skills
Ability to work independently across multiple school sites
Valid State of Ohio driver's license is required
Preferred
Experience supporting technology in an educational or public-sector environment
Familiarity with help desk ticketing systems and remote support tools
Benefits
Health insurance
Paid time off
Company
ProTEAM Solutions Private Limited
Pro-TEAM Solutions is a prominent Management Consulting Company having its head office in Bangalore, with branches and offices in the major cities in India.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase