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Federal Reserve Bank of Cleveland · 2 weeks ago

Cloud Support Engineer Senior

Cleveland, OH

Full-time

Onsite

Senior Level

$98K/yr - $134K/yr

5+ years exp

The Federal Reserve Bank of Cleveland is part of the nation’s central bank, providing numerous professional growth opportunities. The Cloud Support Engineer Senior will offer experienced technical support for cloud-based applications, focusing on operational support and collaboration with developers to resolve complex issues.

BankingFinancial Services

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Works independently and proficiently, under minimal guidance, to provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS. Plans, schedules, and arranges own activities to accomplish objectives. Work is generally only reviewed for completeness

Works directly with users, such as developers within the Federal Reserve Banks, to resolve complex system and technical issues within the DevTooling services. Interacts and coordinates with Stakeholders to provide ongoing proficient level of support while coordinating with other teams third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures

Responsible for maintaining the software currency and the vulnerability management of the DevTooling services. This includes regular software upgrades and patches of the services leveraging standard SDLC processes

Provides rotational 24x7 on-call support as necessary by the business, with no assistance needed and provides guidance for other team members on critical production issues. Performs data analysis, capacity plans, and execution of contingency plans

Collaborates with DevOps Engineers to understand the software products and any enhancements that are deployed.  Consults on issues and provides solutions related to the impact of development on the infrastructure.  Works with DevOps Engineers on defining any changes to configuration settings

With no supervision except in the most complex events, serves as the proficient subject matter expert for DevTooling services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve system technical issues

Ability to manage and administer with proficient ability the AWS cloud environment with no supervision, including provisioning, configuration, performance monitoring, policy governance and security.  Create standards and guidelines for large-scale distributed systems with a focus on operability

Identifies key operational metrics and the data necessary to create them; Test and ensure that all infrastructure components meet proper performance and capacity standards. In collaboration with SRE team implements and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate improvement of the dashboards, bots, and other automation

Provide knowledge sharing, feedback, and coaching to team members through practices such as skill development and shadow peer work. Take a leading role on complex assignments requiring coordination across engineers with a demonstrated ability to work through others. Devise and execute plans to improve individual and team performance

Performs other duties as assigned or requested

Qualification

AWS Cloud PlatformDevTooling servicesLinux operating systemsGitLabTerraformPythonBash scriptingDisaster RecoveryITIL frameworkCommunication skillsTechnical documentation

Required

U.S. citizenship

Associate degree and 7 years of related work experience OR

Bachelor's degree and 5 years of related work experience OR

Master's degree and 3 years of related work experience

Advanced baseline knowledge of AWS Cloud Platform technologies, application tech stack infrastructure, and practices in support of Operational needs in production environments including CloudWatch, Cloud Trail, ECS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS)

Familiarity with the application administration of tools such as GitLab, JFrog, SonarQube, and the Atlassian suite (Jira, Confluence, Bamboo, Bitbucket)

Support production operational needs using GitLab, Grafana, OpenSearch, Docker and CI/CD pipeline and version control

Coding languages, such as Python, Go, NodeJS, .NET, Java, Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code

Strong technical knowledge and hands-on experience with Linux operating systems and Bash scripting

Familiar with Deployment patterns, ITIL framework, Resiliency concepts and Disaster Recovery, and Chaos Engineering

Ability to communicate complex technical analysis to non-technical audiences

Ability to create, read and comprehend complex technical documentation

Requires following vaguely defined procedures

Ability to work independently and provide feedback to other team members